Care Connections Representative at HealPros – Atlanta, Georgia

*MUST HAVE HIGH VOLUME CALL CENTER EXPERIENCE TO BE CONSIDERED*
Department: Care Connections
Employment Status: Permanent- Full time and Part time opportunities
Pay Structure: Hourly
Location: This position is fully onsite at our Buckhead office.
Shift: Various
Work Days: Monday – Friday (may vary)

About Us:
HealPros is a fast-growing healthtech company dedicated to closing gaps in care for insurance members. We partner with health plans to deliver services that make preventive care more accessible. Our team is mission-driven, people-first, and growing quickly.

Position Overview:
We are seeking a Care Connections Representative to join our outbound call center team. In this role, you’ll make outbound calls to insurance members, follow a provided script, and schedule appointments for important in-home healthcare services. This role is ideal for someone who enjoys talking to people, is comfortable on the phone, and takes pride in helping others take a step toward better health.

Key Responsibilities:
 Make high-volume outbound calls to insurance members
 Clearly and confidently follow an approved call script
 Educate members on HealPros services and answer basic questions
 Schedule appointments accurately and efficiently
 Document call outcomes and appointment details in the system
 Meet daily and weekly call and scheduling goals
 Maintain professionalism, empathy, and compliance on every call
 Collaborate with team leads and peers to improve performance and outcomes

Required Skills and Qualifications:
 Friendly, professional demeanor with desire to assist our members
 Maintain compliance with the companies Quality Assurance and HIPAA Guidelines
 Follow Client Scripts accordingly and use knowledge of company’s services as needed
 Proficient in relevant computer software and databases
 Strong active listening skills and empathy for our members
 Escalate issues appropriately and in a timely fashion to all necessary departments
 High Volume call center experience and auto dialer experience is required.

People and Culture:
 Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; shows respect and sensitivity for cultural differences; upholds organizational values.

www.healpros.com