Resort General Manager in Clarkdale, Arizona at Taawaki

Taawaki Inn Resort is a 44-room boutique hotel located in Clarkdale, Arizona, with a team of fewer than 25 employees. We are seeking an experienced, proactive, and hands-on General Manager to oversee hotel operations, drive financial performance, and foster an exceptional experience for both guests and employees.

This position reports directly to the hotel's owners and offers the opportunity to make a meaningful impact on the property's continued success.

The ideal candidate is a natural leader who takes ownership of results, develops strong teams, and isn't afraid to roll up their sleeves when needed.

Hotel Operations

• Oversee daily hotel operations, including front desk, housekeeping, maintenance, purchasing, and guest services.
• Maintain high standards for cleanliness, property appearance, safety, and guest satisfaction.
• Take a hands-on approach to operations, assisting team members and resolving issues when necessary.
• Manage vendor relationships, property maintenance, and operational improvements.

Financial Performance

• Develop and manage operating budgets, control expenses, and improve profitability.
• Monitor occupancy, average daily rate (ADR), revenue per available room (RevPAR), and other key performance indicators.
• Implement pricing and revenue management strategies to maximize hotel performance.
• Provide regular financial and operational reporting directly to ownership.

Sales & Marketing

• Develop and execute strategies to increase occupancy and revenue.
• Manage online travel agency (OTA) relationships, distribution channels, and direct-booking initiatives.
• Build relationships with local businesses, tourism organizations, and community partners.
• Monitor guest feedback and online reviews, identifying opportunities to improve the guest experience.

Team Leadership & Culture

• Recruit, train, develop, and lead a team
• Create a positive, supportive workplace built on teamwork, accountability, and mutual respect.
• Establish clear expectations, provide constructive feedback, and recognize strong performance.
• Lead by example, demonstrating professionalism, initiative, and a commitment to exceptional service.

Minimum Qualifications

• Minimum of 3 years of hotel management or comparable hospitality leadership experience.
• Previous experience as a Hotel General Manager or Assistant General Manager preferred.
• Strong understanding of hotel operations, financial performance, and revenue management.
• Experience with hotel property management systems, online booking platforms, and hospitality technology.
• Demonstrated ability to lead employees, solve problems, and manage competing priorities.
• Excellent communication, organizational, and interpersonal skills.
• Comfortable working in a smaller hotel environment where leadership requires both strategic thinking and hands-on involvement.
• Ability to work on-site full-time with schedule flexibility and availability for occasional after-hours emergencies.

We're particularly interested in a leader who:

• Takes initiative: Identifies problems and opportunities without waiting for direction.
• Builds great teams: Creates an environment where employees feel respected, supported, and motivated to succeed.
• Accepts accountability: Takes ownership of decisions, financial performance, and operational results.
• Leads by example: Understands that running a successful boutique hotel sometimes means stepping in wherever help is needed.
• Thinks like an owner: Makes thoughtful decisions that balance guest satisfaction, employee well-being, and long-term profitability.

• Competitive compensation based on experience and qualifications.
• Health insurance.
• Paid time off (PTO).
• Direct working relationship with ownership.
• Opportunity to shape the culture, operations, and future success of a growing boutique hotel.