Service Manager (Req #: 164) in Sarasota, Florida at Questec

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The QuesTec Service Manager is responsible for managing our team of HVAC Technicians and Dispatchers, setting them up for success, and leading to effectively meet the contractual agreements and gross profit objectives of our Sarasota, FL branch. Our Service Manager reports directly to the General Manager and/ Regional Vice President.

Primary Duties:

1. Competent understanding of systems for both projects and maintenance agreements to effectively price and recommend maintenance programs
2. Audit work orders, maintain and communicate scope of work, and monitor a master schedule for all assigned projects/agreements
3. Partner with our sales team to understand, direct, and monitor purchasing requirements for materials, equipment, and subcontracts
4. Collaborate with General Manager and Sales Manager to ensure that manpower and workload are adequately resourced
5. Manage, mentor, and grow our team of HVAC Service Technicians from a high-level perspective so that we can meet our operational goals.
6. Maintain high employee morale, provide logistical/technical support, drive productivity, and control labor costs for technician team
7. Assure adequate staffing and training needs for the technician team to have all technical capabilities accounted for in consideration of current agreements
8. Understand the relationship between {performance – customer satisfaction – new business} and keep the staff informed of sales objectives
9. Regularly monitor billings and take action to assure maximum cash flow
10. Regularly review operating policies, procedures, and methods to evaluate and communicate when a new method or corrective action is needed
11. Promptly address customer complaints to assure resolution and maintain long-term relationships
12. Understand mechanical systems and appropriate codes/industry standards. Assure permits/licensing are secured where needed

1. HVAC Technical background is preferred: installation, maintenance, troubleshooting and correcting a diverse array of HVAC service issues
2. Knowledge of commercial mechanical and electrical systems is required
3. Management or supervisory experience highly preferred
4. Strong analytical skills with the ability to read and interpret diagrams, plans, and manuals
5. Good communications skills, both written and verbal
6. Good organizational skills and time management skills
7. Ability to confidently communicate opinions, needs, and problems
8. Minimum of a high school diploma or GED; Associate degree from accredited technical school in the HVAC program preferred
9. HVAC Journeyman License & EPA license preferred
10. Well-groomed, neat appearance
11. Valid class E driver’s license, clean driving record, and ability to safely operate a motor vehicle

QuesTec Mechanical is an Equal Employment Opportunity and Affirmative Action employer. As such, we do not discriminate based upon race, religion, color, national origin, gender (including gender identity), sexual orientation, age, veteran status, disability status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.