Housing Liaison in Worcester, Massachusetts at Worcester Housing Authority

POSITION SUMMARY

Assist the WHA Management and Admissions Departments with various tasks, including apartment showings, lease-ups, delivery of notices, and inspections. Administer the community service program, including identifying tasks and projects for program participants, monitoring participants, and reporting outcomes. Monitor and report on WHA buildings and grounds, ensuring residents use and maintain those areas in accordance with WHA rules and policies. This is a full-time position, Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional overtime. Duties are 75% field work and 25% office work. This position requires significant walking, driving between properties, and use of stairs.

ESSENTIAL FUNCTIONS

• Assist with showing apartments to potential residents and conduct lease-up orientations;
• Identify specific projects and tasks for community service program participants, including coordinating community service with Housing Managers and other departments;
• Meet with tenants required to complete community service and discuss the program expectations and requirements;
• Monitor participation in community service programs and report noncompliant participants to the respective management offices;
• Deliver Management Department notices to residents as needed, which may involve significant walking of grounds, including stairs;
• Conduct inspections of apartments, grounds, building hallways, and notify appropriate Management/Maintenance staff of deficiencies;
• Assist with monitoring of WHA parking lots, including reporting illegal parking of unauthorized vehicles, or violations of vehicle/parking rules to the appropriate department;
• Report security risks such as broken safety gates, exterior doors, or tampered locks immediately to the appropriate Management office;
• Other, similar responsibilities to be assigned as needed.

Qualifications:

• High school diploma or equivalent;
• Ability to work effectively with a diverse team;
• Excellent interpersonal communication and customer service skills;
• Ability maintain composure under pressure and use independent judgment;
• Ability to maintain the highest level of confidentiality at all times;
• Ability to communicate in English fluently. Bilingual (English/Spanish) candidates preferred;
• Must be able to comfortably walk distances and climb stairs while working;
• Proficient in using computers/software programs, particularly Microsoft Word, Excel, and Outlook.
• Ability to be relied upon to be available for work, including transportation and a valid, insurable driver’s license.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.