Emergency Department Director in Thomaston, Georgia at Upson Regional Medical Center

Join a winning team!

Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.

Supervision of Unit Activities:

• Functions as a role model by periodically demonstrating the ability to provide direct patient care with consideration of age and population-specific needs.
• Provides direction to staff in order to assure high quality patient care. Monitors performance and provides instruction/counseling as needed
• Coordinates schedules of staff members to ensure adequate coverage and provides maximum utilization of the workforce based on patient acuity and staffing guidelines while accounting for staff skill mix.
• Holds staff accountable for customer service and includes in performance evaluations
• Ensures staff are knowledgeable about policies and procedures and enforces accountability

Operational Management:

• Manages Human Resource activities with Human Resources in regard to recruiting, selection, hiring, training, professional development, mentoring, counseling, salary planning, performance evaluations and termination
• Maintains an up-to-date departmental manual in Policy Tech
• Monitors availability of supplies and plans for replacement of necessary items and purchase of new items to assure efficient operations.
• Ensures compliance with regulatory and accrediting agency specifications to meet federal, state and local regulations including Conditions of Participation, DHR, HIPAA, EMTALA, etc.
• Develops operating budget for unit and is accountable for expenditures, cost containment and revenue generation.
• Meets or exceeds unit-related goals identified on the hospital quality scorecard (i.e. core measures, falls with injury, medication errors, ED Metrics, (LWOT’s, Door to Provider, ED LOS).)
• Develops Performance Improvement Plan: Measures and Reports Outcomes and Improvement Strategies using PDCA Methodology

Communication/Customer Experience:

• Rounds of staff, patients, physicians and departments served to identify opportunities for recognition and improvement and to identify needed tools/equipment.
• Provides service recovery for customers
• Maintains open communication with all staff members through staff meetings, email correspondence and other communication methods
• Keeps the Administrative Team Leader informed of department activities and significant events.
• Promotes safe hand-off communication amongst team members (i.e. bedside rounding, use of hand-off report)
• Demonstrates excellent customer service and conducts duties in a positive, customer-friendly manner to all customers of the department (patients, visitors, physicians, other team members)
• Maintains awareness of patient experience scores and targets areas of needed improvement by using established strategies and by incorporating bedside staff involvement

Education/Development/Personal Initiative:

• Develops and maintains an orientation program for all new employees and for all employees floated to the unit.
• Knowledgeable about and follows hospital/unit policies and procedures
• Participates in assigned hospital committees (i.e. Patient Safety, Nurse Leader, Department Leader)
• Leads the department Inservice Programs, performs an annual learning needs assessment and coordinates annual competency requirements.
• Assumes responsibility for personal professional development
• Provides notification of tardiness/attendance and follows attendance guidelines

ED Specific Responsibilities:

• Maintains a leadership role in the Emergency Management Plan.
• Ensures daily treatment team occurrence and facilitation of plan of care
• Maintains a good relationship with the ED Medical Director and works collaboratively to ensure optimal patient outcomes.
• Maintain an EMS & Community partnership to ensure external customer service.

Collaborates with providers, staff and marketing personnel to provide community education regarding ED services.

Stroke Response:

• Be certified/qualified in NIHSS or equivalent standard neurologic assessments and scales,
• Have a working knowledge of the organization's stroke protocols
• Be knowledgeable of current stroke guidelines
• Be aware of new patient care techniques related to stroke

Chest Pain Response:

• Have working knowledge of chest pain/STEMI protocols and guidelines
• Competent to care for patient post PCI (percutaneous coronary intervention)
• Provide safe, effective, efficient, timely, patient-centered care for patients with cardiovascular presentations