Night Auditor at Holiday Inn Conference Centre Edmonton South – Edmonton, Alberta

Goal:

Meet and exceed guest’s expectations during the duration of the guest cycle with Holiday Inn policies & procedures through consistent delivery of product and services.

Responsibilities:

• Having complete understanding of all policies and procedures relating to the Front Office including Front Desk, Switchboard, Reservations and Guest Services
• Effectively and efficiently dealing with any challenges that may arise throughout the night.
• Exceeding guest expectations while performing multiple functions including check-in/out, answering telephone and directing calls to the requested extension
• Responsible for data entry of our revenue management tools
• Balance all Revenue and settlements for the hotel
• Verify that all revenues have been posted
• Reconcile POS for each F&B outlet and where necessary make adjustments
• Reconcile all Misc Revenue
• Verify that room revenue and the applicable taxes are recorded
• Must be reliable and able to compete the audit in a timeframe that does not interfere with the next day’s business
• Must be committed to follow the checklist and policy and procedures as they relate to Night Audit
• Report by email on a daily basis any problems or discrepancies to the Income Auditor
• To properly change the day and ensure that the rates for all of the guests are inputted correctly in the property management system
• Participate in departmental meetings, as well as, training programs
• Remain up to date on current rates and offerings that the hotel has offered in regards to advertisements
• Follow the Emergency Procedures as set out in the Emergency Binder
• Is an active Manager on Duty while on Shift
• Use telephone etiquette and interpersonal skills by following the key service standards as set out by Holiday Inn
• Be knowledgeable of Room Locations, Types of Rooms, and Room Rates
• IHG Reward Club standards are followed with Guest Check In and Out
• Other duties as assigned

Benefits:

• Vacation Pay Policy
• Statutory Holidays
• Destinations Travel Program
• Medical Benefits – Blue Cross
• Maternity / Parental Leave
• Employee Assistance Program (EAP)
• Dry-cleaning of work attire
• Job Shadow
• Discounts in Food & Beverage Outlets

Qualifications

• Bilingual an asset English/French
• Solid working knowledge of the Front Office Operating system, as well as Excel
• Strong Technical abilities and adaptability to many computer systems from Java to Microsoft Office.
• Working knowledge of accounting principles.
• Ability to work an overnight shift (11pm to 7am).
• Ability to stand for long periods of time
• Highly motivated and guest driven with the ability to make timely guest service decisions
• Problem solving abilities with attention to detail.
• Excellent interpersonal, communication and organization skills required, both written and oral
• Proven ability promote excellence by being strongly focused on guest needs and expectations
• Self starter, team player and highly motivated Professional in demeanour and presentation
• Shift work required