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Service Advisor - Spartan Toyota in Lansing, Michigan at Germain Automotive

Recently UpdatedIndustry: Automotive-vehicles/parts/serviceEmployment Type: Full-Time
Germain Automotive
Lansing, Michigan, 48906, United States
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Job Description

Service Advisor - Spartan Toyota

Are you ready to be part of a company that values both your skills and your personal development?
Do you want to work in a role where every day is an opportunity to learn and grow?
Are you excited by the idea of solving challenges and making a real difference?
Do you want to build a career with unlimited potential?
Take it from someone whos been there:
I started working for Germain as a service porter 18 years ago. I was able to work my way up to Service Advisor before becoming a Service Manager. I cultivated many fulfilling relationships along the journey. I take pride in a career that allows me to problem solve and serve our wonderful customers along the way.
  • Cody Cuson -Spartan Toyota Service Manager
Job Description:
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.
Service Advisor Duties and Responsibilities:
  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner.
  • Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
  • Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
  • Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
  • Maintains a dealership-prescribed standard for "hours per customer repair order written."
  • Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
  • Follows all company safety policies and procedures and immediately reports all accidents to a manager or supervisor.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of mechanical vehicle operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.
  • All applicants must perform duties and responsibilities in a safe manner
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Germain Automotive Partnershipis proud to offer the following benefits for our employees:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Life Insurance
  • Short and Long-term Disability Insurance
  • Paid time off
  • Employee Discounts
  • State of the art technology
If you're looking for a career that allows you to develop, solve problems, and build relationships that last, we want to hear from you!
Service Advisor Qualifications:
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of mechanical vehicle operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.
  • All applicants must perform duties and responsibilities in a safe manner
  • Bilingualism is not required but can be very helpful.
  • A valid drivers license is required.
  • The ability to pass pre-employment testing including background check, drug test, and motor vehicle reportis required.

Job Location

Lansing, Michigan, 48906, United States

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