Technical Commercial Product Specialist in Plattsburgh, New York at SCHLUTER SYSTEMS L.P.

The Technical Commercial Product Specialist (TSSIII) is a senior-level technical authority within the commercial organization who operates with a high degree of autonomy and provides leadership, mentorship, and expert guidance across complex commercial projects. This role ensures strong alignment between customer requirements, Schluter product capabilities, and internal technical, sales, and product processes.

The TSSIII supports commercial and architectural projects from design and specification through implementation, serving as a trusted technical resource for architects, contractors, installers, sales teams, and internal partners. Core aspects of the role include technical coordination, specification support, CAD/Revit documentation management, warranty and risk assessment support, process optimization, and customer experience enhancement.

• Assist in managing and improving the process for project-specific warranty requests from the sales department in collaboration with the Schluter Technical department, balancing customer expectations with company liability.

• Respond to product specification requests quickly and accurately.

• Develop and maintain specified Technical Data Sheets for key commercial products.

• Organize and distribute CAD/Revit details, including pre-approved drawings based on TCNA Handbook details, efficiently upon request.

• Stay up to date on TCNA, TTMAC, ANSI A108/A118, IPC, UPC, and local building code requirements.

• Monitor competitive products and market trends to recommend strategic product improvements while ensuring company products & installation procedures meet or exceed industry standards.

• Provide support and maintain updates within industry specification software such as SpecLive, SpecWizard, ARCAT, SpecLink, Dodge, and MasterSpec.

• Collaborate with Technical Services, R&D, and Product Management for new product development, documentation edits, and data organization.

• Support the Commercial and Architectural Sales Teams as a technical resource, providing consistent, professional communication with a 48-hour response time.

• Communicate directly with architects, general contractors, and end users to clarify proper product specifications and use.

• Conduct technical assessments and offer tailored recommendations to support customer specifications and commercial project requirements.

• Provide guidance during the implementation phase of projects by troubleshooting and problem-solving to end users.

• Conduct installer, distributor, and specifier training through workshops, seminars, and trade events.

• Maintain accurate and organized documentation of activities and communications within CRM (ie. Maximizer, Salesforce or equivalent), including letters and email records.

• Participate in Sales Meetings, Trade Shows, Job Site Visits, Workshops, and other industry-related events as needed.

• Complete special assignments as directed by the Technical Commercial Support Manager.

• Degree or certification in a related technical field (e.g. architecture, engineering, construction technology).

• Minimum 10–15 years of relevant experience in construction, technical support, project management, or commercial customer service, with deep specialization in waterproofing and tile installation systems is preferred.

• Proficient in Microsoft Office Suite; familiarity with Revit and specification software is highly desirable.

• Up to 30% travel required (Sales Meetings, Trade Shows, Job Site Visits, Workshops, Industry Events, and Schluter locations).

• Strong organizational and communication skills with the ability to manage multiple tasks independently.

• Motivated self-starter with the ability to prioritize workload and deliver timely, high- quality results.

• Comfortable speaking with and in front of large groups.

• Prior experience with commercial projects and warranty evaluations is highly desirable.

• Deep knowledge of tile setting materials, waterproofing systems, building codes, technical documentation, and industry standards (e.g., TCNA, ANSI, ICC).

• Comfort working cross-functionally across technical, legal, sales, and product teams.

• Proactive, detail-oriented, and confident in navigating ambiguous or complex situations.

• Positive, solution-focused mindset with a strong sense of accountability.

• Strong team collaborator with the ability to work independently and drive towards results without regular direct contact.

• Bachelors degree or certification in Construction Technology, Architecture, Engineering, or a related field (preferred).

• Customer service experience is preferred

• Emotional intelligence and self-awareness skills along with group and individual conflict resolution skills required.

• Experienced tradesman or GC work is a plus. Proven proficiency at effective written and verbal communication.

COMPANY BENEFITS

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

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