Professional Services Senior Consultant in London, England at Unily

About UnilyWith 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

About the Role

The Professional Services Senior Consultant will serve as an advanced product specialist and thought leader delivering exceptional consulting services to our clients within the EMEA region. Reporting to the Professional Services Consulting Manager, this role will be responsible for providing strategic consulting services on complex engagements, guiding clients through sophisticated requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine deep technical expertise, advanced consultative skills, and strong client relationship management to drive outstanding customer outcomes and business value.

Key Responsibilities

Advanced Technical & Consultative Expertise

Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes in complex scenarios.Demonstrate thought leadership on latest product features, emerging technology trends, and industry best practicesApply advanced technical knowledge to solve sophisticated business challenges and help clients achieve strategic objectivesLead the resolution of complex business or technical issues in partnership with Solutions Architects and other technical specialistsDesign and implement comprehensive solutions that address intricate client requirements and drive business transformation

Strategic Client Engagement & Delivery

Build and maintain strong relationships with senior client stakeholdersIdentify strategic opportunities within client organizations and articulate value propositionsLead complex client conversations and workshops to uncover underlying business needsServe as a trusted advisor to clients, providing strategic guidance beyond tactical implementationDrive client adoption strategies for complex solutions and enterprise-wide implementationsMentor clients through organizational change and solution adoption challenges

Advanced Project Leadership

Take ownership of critical workstreams or complex aspects of large-scale projectsProvide guidance and expertise to project teams to ensure successful delivery outcomesPartner with Delivery Managers on strategic project planning, risk mitigation, and resource allocationLead solution design sessions and technical discovery workshops with clientsProactively identify and mitigate complex risks that could impact project successManage client expectations for sophisticated implementations and strategic initiatives

Knowledge Leadership & Intellectual Property Development

Create comprehensive solution designs and technical documentation for complex implementationsDevelop reusable assets, frameworks, and methodologies that enhance team capabilitiesLead the creation of best practice guidelines and delivery acceleratorsContribute thought leadership content for internal and external audiencesMentor Consultants and Associate Consultants on technical and consulting best practices

Team Collaboration & Operational Excellence

Champion and help refine processes, best practices, and operational elements to ensure consistencyServe as a subject matter expert within the consulting organizationLead by example in cross-functional collaboration to deliver integrated solutionsActively mentor Consultants and Associate Consultants to accelerate their developmentFoster innovation and continuous improvement within the consulting practiceSupport the Professional Services Consulting Manager in achieving strategic team objectives

Qualifications

Experience

6+ years of experience in technical or business consulting or a related fieldProven track record of leading complex client engagements and delivering high-value solutionsExtensive experience with enterprise software implementation and configuration or professional servicesHistory of applying and enhancing structured methodologies for service deliveryExperience guiding cross-functional project teams through complex implementations

Technical Skills

Comprehensive knowledge of our solutions, including advanced features and enterprise capabilitiesDeep understanding of technical systems, integration patterns, and enterprise architecturesAdvanced knowledge of software development processes and practicesExpertise in configuring and customizing enterprise software for complex business requirementsStrong understanding of data models, business process workflows, and system optimizationsSolid grasp of UX/UI design principles and their application in enterprise solutions

Advanced Consultative Skills

Exceptional analytical and problem-solving capabilities for complex business challengesAbility to synthesize multiple business requirements into cohesive solution architecturesExperience translating strategic business initiatives into technical solutionsAdvanced data analysis and interpretation skillsSuperior creative and critical thinking abilities with strategic perspective

Project Leadership Skills

Mastery of project management methodologies (e.g., Agile, Scrum, Waterfall)Ability to lead multiple complex workstreams simultaneouslyAdvanced organizational and time management skillsExpertise in scope management and handling ambiguous or changing requirementsStrong ability to influence project direction and deliverables

Strategic Communication & Client Management

Outstanding verbal and written communication abilitiesAdvanced presentation and facilitation skills for executive audiencesExceptional ability to explain complex technical concepts to non-technical stakeholdersProven experience building and maintaining relationships with senior client leadersDeep understanding of client business processes, industry challenges, and market trends

Additional Skills

Strong business acumen with comprehensive understanding of industry trends and market forcesAbility to align complex technical solutions with strategic business goalsExceptional adaptability and rapid learning capabilities for new technologies and methodologiesOutstanding team collaboration and mentorship skillsHigh degree of self-direction and initiative with minimal supervision

Education & Certifications

Bachelor's degree required; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plusAdvanced relevant certifications (e.g., PMP, ITIL, industry-specific) highly desirable

Travel Requirements

Willingness to travel up to 30-40% (domestic and international) to support client engagements

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

View Unily's UK & EEA Careers Privacy Notice here