NOC Engineer I at FiberLight LLC – Plano, Texas

Position Overview

The NOC Engineer I plays a key role in monitoring, troubleshooting, and supporting the performance and stability of customer networks. This role requires a solid understanding of networking fundamentals, strong analytical skills, and excellent communication. The NOC Engineer I is responsible for identifying and resolving issues, performing initial diagnostics, and escalating incidents appropriately to internal teams or external partners.

Essential Job Functions

• Monitor network performance and alarms in real time, ensuring that all alerts are processed quickly and accurately in accordance with established procedures.
• Create, manage, and update trouble tickets; respond promptly to phone calls, emails, and system notifications related to technical support.
• Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to internal engineering teams, carriers, or field technicians as needed.
• Coordinate dispatch of field service technicians and/or parts based on troubleshooting results and service requirements.
• Provide clear, professional communication to customers, including status updates, troubleshooting guidance, and escalation details.
• Deliver technical feedback to Engineering teams regarding recurring issues, product performance, and potential design or process improvements.
• Adhere to and maintain network standards, documentation, and operating procedures established by the Architecture & Engineering team.
• Operate effectively in a high-pressure, time-sensitive environment while managing competing priorities and occasionally working with demanding customers.

This job description outlines the primary responsibilities and expectations for this role but is not intended to be an exhaustive list of all duties, tasks, or qualifications. Responsibilities may evolve based on business needs.

Education & Experience

• High school diploma or equivalent required.
• Minimum 1 year of NOC or transport network operations experience.
• Education in Telecommunications or related fields preferred.
• A combination of education and experience is acceptable.
• Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP.

Technical Skills

• Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10).
• Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies.
• Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF.
• Ability to quickly isolate, diagnose, and escalate network issues.

Professional & Interpersonal Skills

• Strong verbal and written communication.
• Solid troubleshooting and analytical skills.
• Ability to identify issues, assess risks, and recommend solutions.
• Detail-oriented with strong organizational and time-management abilities.
• Able to work independently and collaboratively.
• Flexibility for shift work and on-call rotation.

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel, and reach.
• Must be able to speak, write, read, and understand English.
• Must have visual acuity.
• Must be able to lift 0-25 pounds.