SWC Supervisor at CS Contract Solutions – San Fernando, California

Job Description: SWC Field Supervisor

The SWC Field Supervisor is responsible for overseeing technicians in assigned markets and ensuring the successful delivery of quality telecommunications services on a profitable basis. This role requires strict adherence to company policies, procedures, and directives while maintaining high safety and quality standards. The SWC Field Supervisor develops and manages a knowledgeable team that provides residential and business communications services while exceeding customer expectations.

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions?

• Highly competitive pay
• Health, vision, and dental insurance
• PTO and 401(k)
• Rapidly growing organization with strong promotion-from-within culture
• Incentivized safety and quality programs with bonus opportunities

At Conexa, we believe technicians are our number one asset. Our culture prioritizes support, recognizing that a supported technician is a productive and satisfied technician.

What Were Looking For

We are seeking individuals who:

• Take pride in delivering a high-quality product every day.
• Anticipate customer needs and offer solutions for today and tomorrow.
• Listen to understand, not just to respond.
• Live and work by our core values:

Core Values

• Honesty and Integrity
• Attitude Over Skills
• Courage through Communication
• Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities

• Supervise daily operations of SWC technicians performing aerial and underground drop placement.
• Act as the single point of contact between Frontier and contractors to resolve issues in daily operations.
• Train, coach, and develop vendor teams on quality standards, safety, expense control, and technical skills.
• Ensure technicians meet performance, productivity, and attendance standards.
• Represent CS and Frontier with customers, contractors, and governmental agencies.
• Celebrate team successes through recognition and rewards programs.
• Motivate and lead the team for continuous improvement and maximum performance.
• Drive quality assurance and field inspections to ensure a 90% pass rate.
• Review, QC and approve contractor invoices.

Preferred Qualifications

• 2+ years of supervisory experience in telecom or related technical environments.
• 2+ years of experience with installation, maintenance, and repair of POTS, HSI, and fiber services.
• Strong working knowledge of Excel, email, and telecom legacy systems.
• Ability to work independently with minimal supervision.
• Strong skills in prioritization, scheduling, and meeting critical deadlines.
• Experience managing multiple projects under pressure.
• Ability to collaborate effectively with coworkers and contractors.
• Willingness to work varying shifts, mandatory overtime, holidays, weekends and on-call duty.

Compensation

This is a full-time, salaried position with competitive pay and benefits.