Client Services Representative in Chico, California at Golden Valley Bank

Golden Valley Bank is looking for a full-time Client Services Representative to promote a positive and professional image of the Bank by providing fast, courteous and efficient customer service. With Absolutely Outstanding Customer Service (AOCS) as your guiding mindset, this role is centered on building trust, delivering personalized service, and ensuring every customer interaction is handled with professionalism, accuracy, and care.

ESSENTIAL FUNCTIONS

1. Greet customers warmly and create a welcoming, respectful environment.
2. Process daily transactions accurately and efficiently, including deposits, withdrawals, payments, and check cashing. Verify cash, endorsements, validity, funds, and make change.
3. Actively listen to customer needs and provide tailored solutions or direct them to appropriate banking personnel.
4. Educate customers on products and services such as savings accounts, loans, and digital banking tools.
5. Resolve customer inquiries and concerns promptly, maintaining a calm and positive demeanor.
6. Utilize and understand Integrated Teller.
7. Receive payments for VISA accounts.
8. Accept check orders, verifying information is accurate.
9. Receive bonds for payment.
10. Issue cashier’s checks and other products offered by the Bank.
11. Knowledge of Back Capture and Teller Capture.
12. Keep cash secure and maintains a high level of safety for the Bank; follow all security procedures in handling cash and negotiable items.
13. Maintain a proper level of cash in drawer.
14. Balance cash drawer daily.
15. Respond to customer inquiries in person, by telephone, from other offices and departments; recognize the opportunity to cross-sell Bank products and services as appropriate.
16. Represent Golden Valley Bank with a high level of integrity and professionalism.
17. Adhere to the Bank's policies and support Management decisions and goals in a positive, professional manner.
18. Compliance with the Bank Secrecy Act, OFAC, and USA Patriot Act including reporting suspicious activities to the BSA Officer.
19. Process the following:

• Night drop and mail deposits;
• Incoming and outgoing wire transfers;
• Loan payments;
• Branch cash balancing;
• Transfers;
• Certifications;
• ATM Balancing and processing deposits;
• Assist in cash preparing shipments;
• Receive orders for foreign currency;
• Balance Vault Cash;
• Return mail processing; and
• Buy and sell cash.

ADDITIONAL RESPONSIBILITIES

1. Perform other duties as assigned.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Sitting/Mobility: Approximately 80% of time is spent working at a teller station; standing when with a customer. Balance of time (approximately 20%) is spent moving around work areas.

Communication: Ability to effectively communicate with customers, co-workers, and outside agencies, by telephone and in person.

Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork.

Lifting/Carrying: Ability to transport files, coins, and office supplies.

Stooping/Kneeling: Ability to access files/stock supplies in low cabinets and shelves.

Reaching/Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.

PROFICIENCIES

1. Strong interpersonal and communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
2. Detail oriented with a high level of accuracy and integrity.
3. Basic word processing and computer database skills with knowledge of Microsoft Office applications.
4. Solid understanding of computer transactions needed to perform operational tasks, with the ability to read histories and interpret account activity.
5. Ability to maintain a high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions.
6. Excellent customer service skills.
7. Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
8. Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
9. Ability to maintain confidentiality of sensitive information.
10. Possess a work ethic that includes neatness and punctuality.

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent.
2. Previous customer service experience.
3. Previous cash handling is a plus.
4. Must possess a valid California State driver’s license.
5. Must be bondable.