IT Analyst in Winnipeg, Manitoba at Turning Leaf Community Support Services

ABOUT US

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, intensive home supports-IHS (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

Our multidisciplinary team delivers a wide range of supports including crisis stabilization, residential and outreach services, clinical care, justice involved programming, and community based interventions. Every day, our staff work collaboratively to create safe, empowering environments where participants can heal, grow, and build meaningful lives.

With a focus on humanity, respect, and connection, Turning Leaf is more than a service provider we are a community of people who believe in walking with others through their most challenging moments and celebrating their successes along the way. Joining Turning Leaf means becoming part of a mission driven team that changes lives and strengthens communities across Manitoba and Saskatchewan.

JOB SUMMARY

The IT Analyst, reporting to the Manager, IT Operations, plays a key role in supporting, administering, and securing the Agency’s technology environment in support of its nonprofit mission. This intermediate‑level position provides hands‑on involvement across core IT functions, including end‑user support, device and workstation management, cloud and systems administration, and participation in technology and cybersecurity initiatives.

The IT Analyst is responsible for delivering responsive, user-focused technical support while also contributing to the stability, security, and ongoing improvement of the Agency’s IT systems. This includes administering cloud services, managing user accounts and access, maintaining endpoint configurations, and supporting cybersecurity controls such as endpoint protection, patching, and identity security. The role works closely with other IT staff to monitor systems, address vulnerabilities, and respond to technology and security incidents in accordance with organizational policies and best practices.

Strong organizational and administrative skills are essential to ensure accurate tracking, lifecycle management, and secure deployment of Agency devices and assets. The IT Analyst also provides on-site technical support across multiple Turning Leaf locations, recognizing the importance of reliable, secure technology in enabling frontline staff to deliver programs and services effectively. Throughout all responsibilities, this role emphasizes professionalism, data confidentiality, and a service-oriented approach aligned with the values of a nonprofit environment.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

Cloud & Systems Administration

• Administer Microsoft cloud platforms: Accountable for configuring and maintaining Microsoft 365, Entra ID, Azure services, Intune, and Microsoft Defender.
• Manage user identities and access: Responsible for account creation, licensing, permissions, and security policies.
• Monitor system health: Accountable for reviewing alerts, device compliance, and cloud service performance.
• Support cybersecurity controls: Responsible for endpoint protection, patching, identity security, and responding to security incidents.

Technical Support & Device Management

• Provide end‑user support: Accountable for diagnosing and resolving hardware, software, and connectivity issues for workstations, laptops, mobile devices, and peripherals.
• Install and configure devices: Responsible for deploying, updating, and maintaining end‑user equipment in alignment with IT standards.
• Support onboarding/offboarding: Accountable for timely setup of accounts, devices, and access rights.
• Maintain IT asset records: Responsible for accurate tracking, lifecycle management, and secure deployment of Agency devices.

IT Service Management (ITSM)

• Document incidents and requests: Accountable for logging, updating, and closing tickets within the ITSM platform.
• Meet service expectations: Responsible for prioritizing and resolving support requests within established timelines.
• Support change management: Accountable for documenting and executing approved changes to systems and configurations.

Policy, Compliance & Continuous Improvement

• Support IT policy development: Responsible for contributing to the creation and enforcement of IT procedures and best practices.
• Ensure compliance: Accountable for adhering to organizational, regulatory, and security requirements.
• Collaborate with internal teams and vendors: Responsible for resolving complex issues and improving system performance.
• Identify improvement opportunities: Accountable for recommending enhancements to reliability, security, and user experience.
• Stay current with technology trends: Responsible for monitoring updates in the Microsoft ecosystem, cybersecurity, and cloud technologies.
• Other duties as assigned: Accountable for completing additional responsibilities as delegated.

QUALITIES AND QUALIFICATIONS

Turning Leaf IT Analysts must possess the capacity to be aware of and control their emotions. Moreover, IT Analysts must be able to handle interpersonal relationships judiciously, empathetically, and professionally while delivering responsive, high-quality technical support and services.

In addition, IT Analysts must possess:

• Strong customer service, communication, and problem-solving skills.
• Experience supporting Microsoft 365, Entra ID, Azure, Intune, and Microsoft Defender.
• Knowledge of IT Service Management (ITSM) practices, cybersecurity principles, and data protection best practices.
• Strong analytical, organizational, and troubleshooting abilities.
• The ability to manage multiple priorities, work independently, and collaborate effectively in a fast-paced environment.
• Sound judgment, professionalism, adaptability, and commitment to continuous learning.

ESSENTIAL REQUIREMENTS

• Cover Letter and Updated Resume.
• Minimum 1-3 years of related work experience.
• Valid driver's license and access to a reliable vehicle.
• Clear Criminal Record Check, Vulnerable Sector Check, Adult Abuse Registry, and Child Abuse Registry (no older than three months).
• Three employment references.
• Must be eligible to work in Canada.
• Strong digital literacy and comfort with cloud-based technologies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Postsecondary education in Information Technology, Computer Science, or an equivalent combination of education, certifications, and relevant experience.
• Industry-recognized IT or security certifications, such as:

o Microsoft certifications (e.g., Microsoft 365, Azure, or Enterprise Administrator).

o CompTIA certifications (e.g., A+, Network+, Security+).

o Other relevant certifications in cloud administration, endpoint management, or cybersecurity.

• Ongoing professional development related to cloud technologies, endpoint security, cybersecurity, or IT service management.

BENEFITS

• Paid Mileage to the region
• Health Benefits
• GRRSP Program (optional)
• Paid Wellness Time
• Vacation (Accrue 6%)
• Bereavement and Compassionate Care Time
• Employee Family Assistance Program (EFAP)
• Paid training (First Aid/CPR, NVCI, VPA, etc.)

SALARY: $54,000 - $59,400 per annum

NUMBER OF VACANCIES: 1

HOURS OF WORK: Monday – Friday (8am-4pm)

IMPORTANT REQUIREMENT: Must have a valid MB drivers License and access to a reliable vehicle.

POSTING END DATE: November 27, 2026

HOW TO APPLY

Please submit a cover letter and resume demonstrating how you meet the position requirements. Applications must clearly show relevant experience and cite examples aligned with the job posting. Email applications to careersmb@tlservices.ca. Only applicants selected for an interview will be contacted.

Turning Leaf welcomes applications from people with disabilities. Applicants with disabilities may request reasonable accommodation relating to the materials used and/or activities throughout the application and selection process. We thank all applicants, but only those being considered for an interview will be contacted.