CUSTOMER RELATIONS SPECIALIST in Hattiesburg, Mississippi at Forrest General Hospital

This position will be assigned exclusively to the GI Clinic and report to the Clinic Manager (RN).

The primary distinction from the PASER positions is that the Customer Relations Representative will serve as the clinic's central point of telephone communication, rather than routinely managing front-desk registration, collections, or insurance authorizations.

• Answer incoming telephone calls promptly and professionally, directing calls to the appropriate department or employee.

• Respond to routine patient inquiries concerning appointments, office hours, locations, referrals, and administrative procedures.

• Document patient telephone messages accurately in Epic and route clinical questions to the appropriate licensed staff.

• Recognize potentially urgent patient concerns and immediately escalate them according to established protocols without independently providing clinical advice.

• Assist patients with scheduling, confirming, and rescheduling GI Clinic appointments.

• Communicate with the Gastroenterologist, Nurse Practitioner, nurses, Medical Assistants, and PASER staff to resolve patient requests.

• Monitor assigned Epic telephone encounters, messages, and workqueues to ensure timely follow-up.

• Provide courteous, compassionate service while protecting patient confidentiality and complying with HIPAA requirements.

High school diploma or equivalent required.