Case Manager EISEP in New York, New York at Encore Community Services

Job Title: Case Manager

Program: Case Management

Supervisor: Case Management Supervisor

Job Status: Full Time/Exempt

Job Hours: 35 hours per week/ On-Site (1 work from home day issued after probationary period)

Location: Midtown – Manhattan

Salary: $60K - $65K, annually

Encore Community Services – Who We Are

Widely known as Broadway’s longest-running act of loving care, Encore is dedicated to improving the quality of life for older New Yorkers so they can do more than survive—they can thrive. Through a comprehensive range of programs and services, Encore takes a “no wrong door” approach, connecting older adults with the support, resources, and opportunities they need to age in place comfortably and with dignity for as long as possible.

Encore is recognized as one of New York City’s most respected and trusted nonprofit organizations serving older adults. As a leader in the human services field, Encore remains at the forefront of innovative approaches to meeting the evolving needs of older New Yorkers while advocating for the essential human service professionals who help sustain the City’s safety net.

This is an opportunity to join a mission-driven organization that values its employees as its most important resource and recognizes that a strong, supported workforce is essential to advancing its mission.

Position At A Glance

The Case Manager will provide concrete case management and supportive counseling services to older adults to facilitate them "aging in place" in their homes in the community through the Expanded In-Home Services for the Elderly Program (EISEP). The Case Manager will also provide comprehensive case management for assigned homebound older adults including assessments and develop care plans to ensure that personal needs are met.

Employee Benefits – What We Offer

This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits.

Role Responsibilities

· Perform in-home assessments and reassessments of homebound older adults and develop comprehensive care plans including assessment of informal and formal supports;

· Provide comprehensive ongoing case management services including information, case; assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention;

· Keep records of all contact with clients, including case files, unit entries in the computerized client database;

· Initiate referrals to and coordinate activities with homebound meal and homecare agencies;

· Ensure that all regulatory, compliance, and programmatic requirements are met; including timeliness of client contacts and assessment and reassessment visits;

· Attend training as required including mandatory DFTA training;

· Perform related duties as required by the Case Management Supervisor and/or Program Director.

What you Bring – Skills and Qualifications

Required:

· Master’s Degree in Social Work or related field preferred or;

· Bachelor's Degree in Social Work or related field required or High School Diploma or Associates Degree with 4 or more years of Casework experience in community Social Service or Social Action programs;

· At least 3 years of professional social work experience working with an elderly population;

· A passion, warmth and sensitivity for Encore’s mission;

· Strong interpersonal, clinical, organizational, and presentation skills;

· Strong written and verbal communication skills;

· Experience in providing Expanded In-Home Services for the Elderly Program (EISEP) case management or social services with senior citizens a plus;

· Familiarity in entitlement and benefits and procedures for applications, especially in working with elderly clients;

· Comfort with visiting seniors in their homes;

· Technical skills including Microsoft suite, database management, and service coordination; platforms such as NYC PeerPlace;

· Ability to provide services in office, in the field work, and telecommuting;

· Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities;

· Have a commitment to supporting communities who have experienced systemic; oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.);

· Bilingual (Spanish) or Bilingual Mandarin or Cantonese; preferred;

· Availability to attend occasional evening and weekend events.