Jr. IT Analyst in Mayetta, Kansas at Prairie Band, LLC

Title: Jr. IT Analyst

Job Classification: Exempt

Work Schedule: Monday – Friday, 8am – 5pm with occasional weekend/nights as needed Reporting

Relationship: Reports to SVP IT / Staffing

Location: Mayetta, KS with travel as required

Position Summary

The Junior IT Analyst provides technical support and operational assistance for the organization's information technology environment. This entry-level position supports employees across multiple business units and subsidiaries by troubleshooting hardware, software, network, account-access, and end-user technology issues.

The Junior IT Analyst works closely with IT leadership and other technical resources to maintain reliable, secure, and compliant technology services. The position also assists with cybersecurity controls, user account administration, hardware and software deployment, IT asset management, documentation, and implementation of technology projects.

Because the organization supports federal government contracting activities, the Junior IT Analyst is expected to follow established cybersecurity, data protection, access-control, and information-handling requirements.

Essential Functions

Help Desk and End-User Support

• Provide Tier 1 and basic Tier 2 technical support to employees.
• Receive, prioritize, troubleshoot, and resolve IT support requests.
• Assist users with desktop computers, laptops, mobile devices, printers, monitors, docking stations, and peripherals.
• Troubleshoot operating system, application, connectivity, printing, and hardware issues.
• Provide remote and in-person technical assistance.
• Escalate complex technical issues to senior IT personnel or external service providers when appropriate.
• Maintain accurate documentation of incidents, service requests, resolutions, and recurring issues.
• Follow established service-level expectations for response and resolution.

User Account and Access Management

• Assist with employee onboarding, transfers, and offboarding from an IT perspective.
• Create, modify, disable, and maintain user accounts based upon approved access requests.
• Support password resets, multifactor authentication, account lockouts, and access issues.
• Assist with Microsoft 365 account and license administration.
• Support email, Teams, SharePoint, OneDrive, and other approved collaboration platforms.
• Maintain appropriate documentation associated with system and application access.
• Follow least privilege and role-based access principles when processing access requests.

Hardware and Software Support

• Configure and deploy laptops, desktops, mobile devices, and peripheral equipment.
• Install approved software and operating system updates.
• Assist with patching and endpoint maintenance activities.
• Troubleshoot hardware failures and coordinate warranty or vendor support when necessary.
• Maintain standardized workstation configurations.
• Assist with equipment replacement and technology refresh activities.
• Ensure devices are properly configured before issuance to employees.

IT Asset Management

• Maintain accurate inventory records for company-owned IT equipment.
• Track assignment and return of laptops, mobile devices, monitors, and other technology assets.
• Assist with annual or periodic physical inventories.
• Maintain asset identification and equipment disposition records.
• Coordinate collection of company equipment during employee separation.
• Assist with secure equipment disposal and data destruction procedures.
• Identify missing, outdated, or unsupported equipment and report concerns to IT management.

Cybersecurity and Compliance

• Follow organizational cybersecurity policies and procedures.
• Assist with implementation and monitoring of endpoint security controls.
• Support antivirus, endpoint detection, encryption, multifactor authentication, and other security technologies.
• Assist with user security awareness activities.
• Report suspected phishing attempts, malware, unauthorized access, or other cybersecurity incidents.
• Assist with documentation and evidence collection associated with cybersecurity assessments and audits.
• Support IT leadership in maintaining compliance with applicable federal cybersecurity requirements.
• Develop familiarity with NIST SP 800-171, CMMC, Controlled Unclassified Information (CUI), Federal Contract Information (FCI), and other requirements applicable to federal contractors.
• Follow established incident response and escalation procedures.

Network and Infrastructure Support

Under the direction of senior IT personnel:

• Assist with troubleshooting wired and wireless network connectivity.
• Support basic network, VPN, firewall, and remote-access troubleshooting.
• Assist with conference-room technology and audiovisual systems.
• Monitor basic infrastructure alerts and escalate issues as appropriate.
• Assist with installation and configuration of network-connected devices.
• Document network and infrastructure issues and resolutions.

IT Documentation

• Maintain technical procedures, knowledge-based articles, and troubleshooting guides.
• Document workstation configuration and deployment procedures.
• Maintain user setup and termination checklists.
• Assist with development and maintenance of IT policies, procedures, and standard operating procedures.
• Maintain accurate records necessary to support internal and external audits.
• Identify recurring support issues and recommend improvements to documentation or processes.

Project Support

• Assist IT leadership with technology implementation projects.
• Support software deployments, hardware refreshes, system migrations, and cybersecurity initiatives.
• Participate in testing and implementation of new applications and systems.
• Assist with data collection, system inventories, and project documentation.
• Coordinate with employees, vendors, and technical resources as assigned.
• Track assigned project tasks and provide status updates to IT management.

• Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field; equivalent education and relevant technical experience may be considered.
• 0–2 years of professional IT, help desk, desktop support, or technical support experience.
• Basic understanding of Windows operating systems.
• Familiarity with Microsoft 365 applications.
• Basic understanding of computer hardware and peripherals.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
• Ability to troubleshoot technical issues logically and systematically.
• Strong written and verbal communication skills.
• Ability to document technical activities accurately.
• Ability to manage multiple requests and priorities.
• Strong customer-service orientation.

Preferred Qualifications and Certifications

• Experience working within tribal enterprises, government contracting environments, or multi-entity organizations preferred.
• CompTIA A+
• Microsoft 365 Fundamentals
• Microsoft Security, Compliance, and Identity Fundamentals
• Other equivalent entry-level IT or cybersecurity certifications

Core Competencies

The successful candidate should demonstrate:

• Customer service
• Technical troubleshooting
• Attention to detail
• Accountability
• Communication
• Documentation
• Problem solving
• Time management
• Confidentiality
• Cybersecurity awareness
• Teamwork
• Continuous learning

Working Conditions and Physical Requirements

Work is performed in professional office, operational, project, and field environments. The position requires frequent computer and telephone use, extended periods of sitting, regular meetings, and the ability to inspect operating locations and project sites. Travel, evening meetings, and work outside normal business hours may be required. The employee may encounter construction, industrial, weather, or other field conditions and must comply with all safety practices. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Additional Duties

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Tribal Preference Exercised

Prairie Band, LLC is subject to Title 22: Employment Code of the Prairie Band Potawatomi Nation. In accordance with Title 22, this position is designated as a TIER 2 position. Preference will be given to individuals to the extent required pursuant to Section 22-2-4(B).