Director of Student and Family Services in Wilmington, Delaware at Community Education Building Corp

Position Reports To: Collective Impact Officer

POSITION SUMMARY

The Director of Student and Family Services is responsible for implementing and managing CEB's

cradle-to-career student and family support model, ensuring high-quality services, strong

partnerships, effective operations, and measurable outcomes for students and families.

Reporting to the Collective Impact Officer (CIO), this role oversees the Student and Family

Services team and is responsible for translating organizational priorities into coordinated

programs, services, partnerships, and supports that improve outcomes for students and families. The

Director ensures that all student and family-facing work is evidence-based, responsive to community

needs, and consistently delivered with quality, accountability, and impact.

The Director serves as the primary operational leader for the organization's student and family

service areas, including the CEB Youth Development Center, CEB Library, Student Advocacy System,

and Family Resources Center. This role provides strategic oversight of service delivery while

operationalizing our key partnerships with resident organizations, higher education institutions,

workforce partners, and community-based organizations. The Director is responsible for ensuring

that services are well-coordinated, partnerships are aligned with organizational goals, resources

are effectively leveraged, and students, schools, and families receive timely, responsive, and

high-quality support.

Success in this role will be measured by improved student and family outcomes, effective service

delivery, strong partner relationships, operational excellence, team development, and the

successful implementation of CEB's cradle-to-career model throughout the campus and

Northeast Wilmington community.

PERSONAL TRAITS AND STRENGTHS

• Mission-Driven: Demonstrated commitment to educational equity, social justice, and systemic change.
• Collaborative: Skilled at building and maintaining relationships, with a focus on shared goals and mutual benefit.
• Visionary: Capable of setting ambitious, actionable goals and inspiring others to achieve them.
• Innovative: A problem-solver who brings creativity and adaptability to challenges.

KEY ROLES AND RESPONSIBILITIES

Service Delivery, Quality, and Outcomes

• Implement and continuously improve CEB's cradle-to-career student and family support services
• Ensure all student and family services are high-quality, evidence-based, outcome-driven, and responsive to community and school needs.
• Establish and monitor service standards, performance measures, and outcome indicators across all student and family support efforts.
• Identify service gaps, operational challenges, and opportunities for improvement, developing practical solutions that strengthen outcomes.
• Use data, participant feedback, research, and community input to evaluate effectiveness and improve service delivery.
• Ensure equitable access to services, resources, and opportunities for students and families.

Partnership Management and Coordination

• Manage relationships with schools, the Youth Development Center, resident organizations, higher education institutions, workforce partners, and community organizations.
• Coordinate services and support across partners to improve communication, effectiveness, and the overall experience of students and families.
• Identify and engage partners that strengthen service delivery and fill gaps across the cradle-to-career continuum.
• Leverage existing community expertise and resources to maximize impact and avoid duplicating services.

Team Leadership & Capacity Building

• Lead, coach, and develop a high-performing Student and Family Services team.
• Build leadership capacity within the department through professional development, mentorship, and succession planning.
• Establish clear roles, expectations, workflows, and performance measures.
• Create systems and operating procedures that ensure consistency, accountability, and sustainability.
• Foster a culture of service, collaboration, continuous improvement, and results.

Community Engagement and Volunteer Management

• Build strong relationships with, community members, and neighborhood stakeholders.
• Ensure services remain responsive to community priorities, interests, and lived experiences.
• Develop and oversee volunteer engagement efforts that expand organizational capacity and community involvement.
• Represent CEB in community partnerships, collaborative initiatives, and public engagement activities.

Operations, Data, and Performance Management

• Oversee the effective operation and utilization of student and family service programs, assets, resources, and supports.
• Maintain systems for tracking service quality, utilization, outcomes, and impact.
• Monitor key performance indicators and lead regular reviews of program and partnership performance.
• Produce reports that inform decision-making, demonstrate impact, and support continuous improvement.
• Partner with the Development team to support funding opportunities and long-term sustainability efforts.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• Master's degree in education, Social Work, Public Administration, or a related field or Bachelor's degree in a related field with 8+ years' experience leading student, family, or community support programs.
• 5 + years of management experience, a proven track record of improving outcomes for students and families, experience working with schools and community partners, and strong skills in program management, partnership building, and using data to drive results.
• Commitment to Diversity, Equity, and Inclusion.
• Proven client relations and servant leadership orientation.
• Proven experience in program development and evaluation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

THE COMMUNITY EDUCATION BUILDING

The CEB is home to a dynamic collective of education and community-based organizations,

thoughtfully and intentionally brought together to meet the needs of the students and families that

walk through our doors. These organizations access shared amenities, like food service, event

spaces, a library, and more. Additionally, we support strategic collaborations between

organizations to help them reach their goals. Our work extends far beyond our buildings. In joining

the CEB, our partner’s students become our students.

Their families become our families. We serve as their advocates, identify their needs and provide

wrap-around services - from housing assistance to mental health care. Through our strategic

collaborations Infants through graduate students have access to a host of supports

and resources, ensuring they have everything they need to excel in school and life.

DELIVERABLES

• Co-develop a comprehensive, phased strategy pipeline document, detailing each stage of student support from early childhood to career readiness, including gaps in services and needs.
• Working with CIO, draft an initial roadmap for expanding pipeline services, including specific goals, timelines, and measurable milestones, focusing on stages where current resources are limited (infancy through kindergarten).
• Create and execute an engagement plan with partner schools to increase program alignment, buy-in, and collaborative involvement.
• Create a plan for integration of additional partner schools (Eastside, Early College, YMCA) to bring them into the CEB network, outlining the benefits of a collaborative approach to student and family services.
• Develop a student and family services integration plan that includes roles, processes, and coordinated support across internal and external partners.
• Establish a collaborative framework for joint planning sessions with CEB Resident partners and external providers to align services and prevent duplication, focusing on the most critical service gaps.
• Co-design and implement a comprehensive data integration framework that places the student at the center of all family and support service data.
• Working with development team and CIO, develop a sustainability plan for program expansion, focusing on potential grants, partnerships, and resource optimization to ensure long-term success.
• Continuous Improvement and Intervention Strategy
• Establish a consistent quarterly review process for all interventions, involving data analysis, stakeholder feedback, and student outcomes to drive ongoing improvements.
• Introduce new program strategies based on review findings, particularly in health, education, and family support, aligned with CEB’s long-term health and education goals.
• Establish and monitor KPIs aligned with both short- and long-term outcomes, ensuring each program and partnership contributes to CEB’s mission.
• Deliver an annual outcomes report summarizing progress toward pipeline development, including achievements in equity and access to resources for underserved students and families.
• Implement a professional development plan focused on skills in partnership development, program evaluation, and cross-sector collaboration for all team members

EQUAL EMPLOYMENT OPPORTUNITY

The CEB is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the CEB’s commitment to the principles of fair employment and the elimination of all discriminatory practices.