Operations Associate in Saint Louis, Missouri at Know Ink, LLC

Operations Associate

Job Description

Location: Onsite, St Louis MO · Reports to: Director of Delivery

Overview

KNOWiNK is looking for a versatile operations professional to bring structure to a fast-moving, multi-product Delivery org. This role anchors in documentation and knowledge management while helping build and maintain the automations and processes behind our customer support model. You will research problems and recommend paths forward, build approved solutions alongside the Director of Delivery, and take responsibility for key systems and processes that keep Operations running.

Responsibilities

Documentation & Knowledge (≈25-30%)

• Produce and maintain user guides, reference docs, and video content across products using modern authoring and video tools, for both internal teams (training, support enablement) and external clients (product how-tos, mock election prep and collection)
• Own how documentation is organized, versioned, housed, and served across the org to support our customer support staff, and set standards for documentation

Support Operations & Tooling (≈70-75%)

• Help build and maintain support automations and integrations (e.g., the Zendesk and Jira sync)
• Configure and improve customer-facing Zendesk portals
• Own and improve core support systems and processes
• Turn complex data into dashboards and reports for Operations and Sales
• Support process design, standardization, and integration of new products and teams
• Act as a flexible execution partner across competing priorities
• Throughout the election cycle (pre, during, and post), help monitor, support, and coordinate across teams to surface and resolve issues

Qualifications

• 2-4 years in operations, support, delivery, or a comparable cross-functional role
• AI-forward and a fast learner; able to build with modern, low-code tools and manage a developer to the finish line (coding not required)
• Strong, clear writer who can organize information so others can find and trust it
• Comfortable researching a problem, recommending paths forward, and building the approved solution
• Adaptable and quick on their feet, with genuine comfort in ambiguity and context switching
• Self-directed within scope, and equally able to take direction and run with it
• Experience with tools like Zendesk, Jira, and ADO a plus
• Interest in elections or govtech a bonus