Senior Customer Success Engineer in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Engineer based in Canada.

This role sits at the intersection of advanced technical expertise and strategic customer partnership within the cybersecurity and data security space. You will act as a trusted technical advisor to enterprise clients, helping them maximize value from a cutting-edge platform designed to secure and govern data across complex environments. Working closely with both technical teams and executive stakeholders, you will drive adoption, optimize use cases, and ensure measurable business outcomes. The position combines deep hands-on troubleshooting with consultative engagement, requiring both strong engineering fluency and customer-facing leadership. You will play a key role in shaping customer success strategies, improving product adoption, and influencing future platform development. This is a high-impact role in a fast-paced, mission-driven environment focused on securing data in the age of AI.

In this role, you will be responsible for ensuring customer success through technical excellence, proactive engagement, and strategic guidance.

• Serve as the primary technical expert on the platform, providing deep product knowledge and support
• Act as a trusted advisor to customers, engaging with both technical teams and executive stakeholders
• Lead onboarding, training, and adoption initiatives to ensure successful customer activation
• Understand customer goals and design tailored use cases that align with business and security outcomes
• Drive long-term platform adoption, retention, and expansion by maximizing customer value realization
• Identify, troubleshoot, and resolve technical issues impacting customer environments
• Monitor customer health metrics, usage trends, and adoption indicators to proactively address risks
• Collaborate with internal teams to escalate blockers and influence product improvements
• Conduct Quarterly Business Reviews (QBRs) and present insights, progress, and recommendations
• Document best practices and contribute to internal knowledge sharing and enablement
• Mentor team members and support continuous improvement across the customer success function
• Gather and communicate customer feedback to influence roadmap and product evolution

The ideal candidate combines strong technical depth in cloud and data security with proven experience in customer-facing engineering roles.

• Bachelor’s degree in Computer Science or equivalent practical experience
• 5–12+ years of experience in technical customer-facing roles such as Customer Success Engineering, Solutions Engineering, or similar
• Strong hands-on experience with cloud environments, data systems, and enterprise infrastructure
• Proficiency in SQL, scripting languages (Python or equivalent), and familiarity with APIs and web services
• Experience with data security technologies such as DSPM, CSPM, DLP, SIEM, or vulnerability management
• Solid understanding of cloud architecture, including networking, IAM, and compute resources
• Proven ability to manage multiple complex projects in fast-paced, ambiguous environments
• Strong track record of driving customer adoption, retention, and expansion outcomes
• Excellent communication skills with the ability to engage both technical and executive audiences
• Experience collaborating closely with engineering and product development teams
• Autonomous, proactive mindset with strong problem-solving and ownership capabilities
• Prior experience in SaaS or software companies in customer-facing technical roles

• Competitive compensation package with potential equity and performance-based incentives
• Remote-friendly work environment with home office setup support
• Comprehensive health coverage including medical, dental, and vision insurance
• Paid holidays, sick leave, and flexible time-off policies
• Opportunity to work with cutting-edge AI and data security technologies
• High-growth, fast-paced environment with strong career development opportunities
• Direct impact on enterprise customers and global security outcomes