Assistant Facility Manager / Product Support Specialist in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistant Facility Manager / Product Support Specialist based in Canada.

This role plays a key part in ensuring smooth and efficient facility operations while delivering high-quality support to clients and service teams. You will act as a central coordination point between customers, vendors, and internal operations teams to ensure timely resolution of maintenance requests and service issues. The position requires strong organizational ability and a service-oriented mindset to manage multiple priorities in a fast-paced environment. You will oversee work order processes, support call center or service operations, and help maintain high standards of customer satisfaction. This is a hands-on coordination role that combines operational oversight, client communication, and performance monitoring. It offers the opportunity to contribute directly to service excellence and operational efficiency across a large-scale facilities environment.

• Supervise and support daily facilities or call center operations, ensuring maintenance requests and service calls are properly logged, scheduled, and resolved.
• Manage and prioritize work orders based on urgency, status, and operational requirements, ensuring timely completion targets are met.
• Serve as a key point of contact for clients, providing updates and ensuring clear, consistent communication across all service requests.
• Coordinate with internal teams, vendors, and service providers to ensure smooth execution of maintenance and facilities-related activities.
• Monitor operational performance metrics and contribute to initiatives that improve efficiency, productivity, and customer satisfaction.
• Support resource planning, scheduling, and workload distribution to ensure optimal operational coverage.
• Assist in training, mentoring, and supporting team members to improve service quality and operational consistency.

• Proven experience in facilities management, customer service operations, call center support, or related coordination roles.
• Strong organizational and multitasking skills with the ability to manage high volumes of requests in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to build and maintain client and stakeholder relationships.
• Experience using work order management systems or facilities/service management platforms is preferred.
• Demonstrated ability to analyze operational data, prepare reports, and support performance improvement initiatives.
• Leadership skills with experience in mentoring, training, or guiding team members is an asset.
• Strong problem-solving abilities with a proactive and customer-focused mindset.

• Competitive salary range aligned with Canadian market standards (approx. CAD 51,000 – 85,000 annually, depending on experience).
• Opportunity to work in a dynamic facilities operations environment with exposure to large-scale client service delivery.
• Career development opportunities in facilities management, operations, and service leadership.
• Collaborative and supportive work culture with cross-functional coordination across teams and vendors.
• Exposure to performance analytics, operational improvement initiatives, and service optimization projects.
• Flexible work arrangements depending on operational requirements and location.