Customer Experience Consignment Operations Specialist (10402-2026657) in Virginia Beach, Virginia at LifeNet Health

PrimaryLocation: Virginia Beach, VA, United States

StudyLevel: High School Graduate

WorkplaceType: On-site

RequisitionType: Non Exempt (NEX)

At LifeNet Health, as the Customer Experience Consignment Operations Specialist, you will make an impact by leveraging your expertise, collaboration, and commitment to excellence to help advance our mission of Saving Lives, Restoring Health, and Giving Hope. Through your daily work, you will contribute to innovative solutions, operational excellence, and meaningful outcomes that support donors, patients, healthcare providers, and our communities. Whether driving strategic initiatives, improving processes, supporting customers, advancing research, developing talent, or ensuring quality and compliance, your contributions will help strengthen our ability to transform lives and shape the future of regenerative medicine.

This role administers and oversees the enterprise consignment program by managing account maintenance, inventory accountability, par levels, inventory transitions, and compliance with program requirements. This role investigates and resolves inventory, billing, and account discrepancies to support accurate invoicing, revenue recovery, and revenue recognition. This role coordinates consignment audits, monitors compliance, maintains documentation, and administers account controls and escalations. This role conducts root cause analysis of inventory variances, billing exceptions, audit findings, and operational challenges to identify corrective actions and mitigate risk. This role partners with cross-functional teams and customers to resolve complex issues, improve processes, enhance program performance, and support organizational goals.

• 3 years customer operations, inventory management, business operations, healthcare administration, finance support, supply chain operations, or a related field

The salary range displayed represents the national base salary range for this position and is provided in good faith to support pay transparency. For positions located in designated higher-cost labor markets, a geographic pay adjustment may apply above the posted range for eligible positions according to LifeNet Health's current policy. Final compensation will be determined based on factors such as work location, relevant experience, skills, qualifications, and internal equity. Total compensation may also include bonuses, benefits, and other rewards that are not reflected in the posted salary range.

LifeNet Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

At LifeNet Health, YOU are the advantage.

Every day, you empower us to save lives, improve health outcomes, and bring hope.

LifeNet Health is a nonprofit global leader in regenerative medicine that honors the gift of donation by advancing organ transplantation, tissue engineering, and biologic solutions that help save lives, restore health, and give hope. As one of the world's most trusted providers of transplant solutions, LifeNet Health partners with healthcare providers and researchers around the globe to deliver innovative therapies that improve patient outcomes and transform lives.

At LifeNet Health, we cultivate growth, innovation and collaboration, where your contributions drive solutions that benefit humanity. Our passionate team advances regenerative medicine while fostering a sense of belonging, authenticity, and dedication. We offer best-in-class benefits that provide stability, personal growth, and peace of mind, empowering you to make a difference.

Together we share a purpose beyond profit, united by a collective commitment to healing.