Housekeeping Manager in New York, New York at NO Hotel Management LLC

At Nine Orchard, we redefine hospitality through warm, personalized service and an attention to detail that reflects our rich history and sophisticated clientele. As a Housekeeping Manager, you play a vital role in shaping the guest experience through impeccable standards of cleanliness, thoughtful touches, and intuitive service.

The Housekeeping Manager ensures that all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and presentation. This role oversees daily housekeeping operations, supervises Room Attendants and Housemen, and ensures a seamless guest experience aligned with Nine Orchard’s luxury service standards.

KEY RESPONSIBILITIES

– Review daily Front Desk and Housekeeping pass-ons; follow up on guest requests and open tasks in ALICE.

– Open and assign guest rooms, review reports (Arrivals, OOO/OOS, Tasks, Amenity, House Status).

– Lead daily pre-shift meetings covering occupancy, VIPs, events, and safety.

– Inspect guest rooms, hallways, closets, public areas, and staircases for cleanliness and maintenance.

– Assign daily projects and priorities for Room Attendants and Housemen; ensure productivity goals are met.

– Review and maintain inventory levels in storage areas and supply closets.

– Manage Lost & Found, DND logs, discrepancy reports, and daily housekeeping documentation.

– Coach and train staff, ensuring all team members follow department standards.

– Communicate with Front Desk and Engineering to resolve issues promptly.

– Support special projects, events, and “General Clean” programs in assigned sections.

– 3+ years of housekeeping leadership experience in a luxury or boutique hotel.

– High attention to detail and a commitment to excellence in cleanliness and presentation.

– Strong organizational, communication, and people management skills.

– Familiarity with ALICE or similar task management systems preferred.

– Flexible to work weekends and holidays.

– A passion for hospitality and an appreciation for thoughtful, guest-centered service.