Bellman in Miami Beach, Florida at The National Hotel

The Summary of a Bellman at the National Hotel is to work closely with the Front Desk Staff, Management, and other hotel departments in providing guest assistance with luggage, transportation, and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service. The Bellman has direct responsibility for carrying the guest’s luggage to and from the assigned room and ensuring that the guest is properly settled.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

All duties and responsibilities are to be performed in accordance with the National Hotel quality of service standards, and policies and procedures. Associates will be required to learn other functions in an effort to attain cross training skill sets that will help grow the overall knowledge of the Guest experience expectations.

As someone who has a passion for people, and enjoys a fast-paced environment, a core duty for all Associates is effectively multi-tasking, a quintessential factor to the success of their role.

• Maintains a friendly, cheerful, and courteous demeanor always.
• Compliance with the hotel conducts policy.
• Always be well groomed and in uniform with a name tag.
• Upon arrival, greets and assists guests by helping unload luggage from the vehicle and transporting it to their room, personally carrying the luggage, or using a luggage cart.
• Inspects guest's room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Pages guests in lobby, dining rooms or other parts of property.
• Delivers messages and runs errands.
• Deliver guest laundry, as well as other items required by the guest.
• Complete all required checklists per shift (daily checklist).
• Ensure timely delivery/retrieval of all luggage, packages, etc. either checked or left at bell stand.
• Supply directions and information regarding unit property, staff and service, hours of operation, the immediate and bus area, guest room location, views, amenities, features, type, etc.
• Arrange and store luggage carts safely. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
• Upon departure, assist the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area’s establishments in order to answer questions. Recommend and give directions.
• Performs other duties as assigned, requested or deemed necessary by management.
• And any other duties assigned by the Front Office Management Team.

MINIMUM REQUIREMENTS & QUALIFICATIONS:

Minimum Hiring Requirements:

• Must have completed High School or GED Diploma.
• Experience as a Bellman preferably in a five-star international hotel. Hospitality and Tourism experience preferred.

Safety Requirements:

Team members are required to abide by all Safety rules and ensure they perform each task by practicing safe work habits. Any team member who incurs any type of injury is required to report immediately to their immediate supervisor or the Security Officer on duty.

Language Requirements:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

We value our team members and are proud to offer a comprehensive benefits package, including:

401(k) Retirement plan with a match

Medical, Dental, and Vision insurance plans

Complimentary parking

Complimentary meals daily

Vacation time

Life insurance

Paid time off

Career growth and development opportunities