Account Manager in Melbourne, Victoria at Plexus Gateway Pty Ltd

Legal protects 90% of enterprise value. In most organisations, it’s still slow, expensive, and stretched impossibly thin — one lawyer for every 500 employees. Nine out of ten legal tasks go unsupported.

Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk.

We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains.

We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet.

We care less about your CV and more about how you work. The people who thrive at Plexus share three things:

You get the job done — fast. You deliver outcomes, not activity. You don't wait for perfect information or perfect conditions. You figure it out, you ship it, you move on. If you say you'll do something, it's done.

You're always getting better. You actively seek feedback and act on it. You pick up new tools and ways of working without waiting for a training course. You treat AI and technology as something to master, not avoid. Six months in, you should be noticeably better at your job than the day you started.

You own the outcome. You don't wait for someone to remove blockers — you remove them yourself. You think about what the business needs, not just what your role description says. If something needs doing and you can do it, you do it.

This is a commercially accountable role at the heart of Plexus's growth. You'll own a portfolio of Australia's most recognisable enterprise clients — and the revenue that comes with them.

Plexus grows by deepening the value we deliver to the customers we already have. The Account Manager owns that motion — securing renewals that reflect real platform value, and driving expansion into new use cases and business units.

You'll report directly to Josh Barker, Head of Account Management. He's built this function and is hiring AMs who want to be coached into commercial leaders.

• Own renewal and expansion performance across a defined portfolio of enterprise accounts
• Run structured expansion motions from discovery through to demo and close
• Build multi-threaded relationships in every key account — day-to-day contact, executive sponsor, and economic buyer
• Identify at-risk accounts early and lead the recovery plan
• Keep Salesforce clean enough that the whole commercial team can trust the data
• Bring competitive and market insight back to the Commercial team

Non-negotiables

• Proven commercial track record — you've owned renewals, run expansion motions, and held a revenue number
• Executive presence — credible at GC and C-suite level, invited into strategic conversations not just operational ones
• Stakeholder fluency — you've operated multi-threaded across complex accounts before
• Genuinely curious about AI and already using it to create leverage in your work — self-initiated, not waiting to be told

Ideal but flexible

• 2–4 years in Account Management, Customer Success, or a commercial role in SaaS or professional services
• Structured sales methodology — Challenger, MEDDIC, or equivalent
• Experience with senior legal, marketing, procurement, or digital stakeholders

Why Plexus

• A portfolio of Australia's most recognisable enterprise clients — not transactional renewals
• Direct coaching from Josh Barker — no layers between you and the Head of Account Management
• Hybrid working from our Melbourne office — with a team that genuinely wants to be there
• An AI-first environment that gives you leverage no traditional AM has
• A commercial leadership path that's real — Senior AM and AE progression for those who perform
• The chance to own accounts at the centre of Plexus's next growth phase