Sales and Operations Coordinator in Ocala, Florida at Elevate Fence Partners

Florida State Fence offers over 15 years of experience in both commercial and residential fence installation in Tampa Bay, Lakeland, and beyond. Our dedicated professionals bring quality materials and extensive knowledge to every job site. We are the one-stop shop for fencing, gates, access control systems, temporary fences, and much more. We strive to be the difference in the industry by providing exceptional service and a fence that will stand the test of time. Our employees love to work here and we try to show them appreciation for a job well done! We are a no excuses group who often wear many hats in order to give our customers the best solution for their needs and the best experience with our team!

We are growing fast while changing and evolving every day – and we are seeking high energy, high initiative, adaptable individuals to grow with our company. We thrive on change and our ability to pivot quickly. Our employees are held to a high standard and are an extremely important part of our team.

The Sales and Operations Coordinator provides front-line administrative, customer service, and operational support to ensure efficient day-to-day office operations. This role serves as a key point of contact for customers, vendors, and internal team members by managing communications, scheduling appointments, supporting operational processes, and maintaining organized records and documentation. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to multitask effectively in a fast-paced environment while delivering professional and responsive support across multiple functions.

Responsibilities include but are not limited to:

• Answer incoming phone calls with professionalism, strong phone etiquette, and a customer-service-focused attitude.

• Maintain punctuality and reliability in daily attendance and responsiveness.

• Schedule sales leads and customer appointments directly onto sales representatives’ calendars.

• Communicate effectively with customers regarding appointment scheduling and general inquiries.

• Input and maintain DigSafe information accurately and in a timely manner.

• Review and scrub invoice dates on a weekly basis to ensure accuracy and consistency.

• Perform administrative duties including data entry, filing, and maintaining organized records.

• Assist with customer inquiries and route requests to the appropriate team members as needed.

• Support office operations and administrative coordination activities.

• Maintain professionalism and accuracy while managing multiple tasks and priorities.

• Work cooperatively with internal team members to support efficient operations.

• Perform other related duties as assigned.

Job Requirements

• Strong customer service and communication skills

• Excellent organizational and time management abilities

• Strong attention to detail and accuracy

• Proficiency with Microsoft Office applications

• Ability to multitask and manage shifting priorities

• Professional and positive attitude

• Ability to work effectively in a fast-paced environment

• Strong verbal and written communication skills

• Spanish-speaking proficiency is a strong plus.

• Previous administrative, scheduling, or customer service experience preferred.

What credentials do you need? Proven high performance results, the right personality for our culture, and the perseverance to make the customer happy no matter how hard it gets. That is all.

Joining our team means becoming part of a growing organization that values its employees and invests in their future. Eligible full-time employees receive a competitive benefits package including paid holidays, PTO, medical, dental, vision, disability, and voluntary life benefits, plus a 401(k) plan with company match and immediate vesting eligibility beginning the first of the month after hire. Additional voluntary benefits include critical illness and accident coverage, identity theft protection, legal aid, and pet insurance.

If you enjoy building, improving, and solving problems in a fast-moving environment, you’ll likely thrive here. We’re looking for people who are adaptable, collaborative, and excited to grow alongside the business.