Accounting Clerk III Lead - Financial Operati in Indianapolis, Indiana at Civility Management Solutions

About Company

WHAT WE STAND FOR

CivilityMS is committed to the highest degree of accountability, professionalism, and civility in the workplace by supporting our clients in delivering cost-effective, ethical, and reliable solutions of strategic value, while developing a balanced work environment through mentoring and coaching our greatest assets, our staff.

CivilityMS is committed to providing highly qualified support staff with specialized skills and senior-level professionals who are subject matter experts in the fields of Project Management, Finance, Training, Grants Management, and Operational Support.

CivilityMS is committed to Veterans. Our team of Veterans is honored to give back to our Veteran Community through service, mentorship, and advocacy. We value the leadership, dedication, and mission focus that Veterans bring to every engagement.

CivilityMS is committed to service and giving back to the community. Our ongoing volunteer efforts supporting Veterans, underserved populations, and local communities remain a defining part of who we are.

JOIN US

About the Role

CivilityMS is seeking an Accounting Clerk III Lead to support financial operations and customer engagement activities for U.S. Customs and Border Protection (CBP).

This position serves as a working lead responsible for supporting day-to-day operations, coordinating workload activities, assisting with customer engagement functions, and helping ensure timely resolution of inquiries, tickets, reconciliations, and operational support requirements. The Accounting Clerk III Lead serves as a key liaison between contractor staff, Government stakeholders, and program leadership to support efficient and effective service delivery.

The ideal candidate possesses strong organizational skills, customer service experience, financial operations knowledge, and the ability to lead by example in a fast-paced operational environment.

Minimum Qualifications

• High school diploma or GED and completion of at least two years of post-secondary education in business, management, finance, accounting, or a related field

OR

• High school diploma or GED and at least one year of experience supporting business, management, finance, or accounting operations in addition to post-secondary education

OR

• Bachelor's degree from an accredited college or university in any field

• Minimum three (3) years of experience supporting accounting, financial operations, customer service, administrative operations, payroll, travel, revenue operations, or related business functions

• Experience coordinating workload assignments and supporting team operations

• Strong customer service and communication skills

• Strong organizational and problem-solving abilities

• Proficiency with Microsoft Excel, Outlook, Word, and Teams

• Ability to manage multiple priorities in a deadline-driven environment

Preferred Qualifications

• Experience supporting Federal Government operations

• Experience supporting DHS, CBP, Treasury, USDA, or other Federal agencies

• Experience leading small teams, coordinating workflow, or serving as a functional lead

• Experience working in customer service, help desk, payroll, travel, accounting, revenue operations, or financial management environments

• Experience supporting ticket management systems and customer inquiry tracking

• Experience monitoring workload queues, ticketing systems, or customer engagement operations

• Bilingual English/Spanish proficiency

Responsibilities

• Support day-to-day operational activities and customer engagement functions

• Assist with coordinating workload assignments and task distribution among staff

• Monitor customer inquiries, tickets, and service requests to ensure timely resolution

• Assist with tracking workload metrics and performance indicators

• Provide support to contractor and Government leadership regarding operational status and workload trends

• Research and resolve customer inquiries related to assigned functional areas

• Assist with training, mentoring, and onboarding activities for new personnel

• Support quality control and process improvement initiatives

• Prepare reports, spreadsheets, and status updates as required

• Serve as a liaison between operational staff and management to facilitate issue resolution

• Support documentation updates, standard operating procedures, and training materials

Security Requirements

Ability to successfully obtain and maintain DHS suitability and all required CBP background investigation requirements.

This position is contingent upon contract award.