Branch Manager I - North Park Branch in San Diego, California at MyPoint Credit Union

We are looking for a dynamic, results-driven Branch Manager I to lead one of our branches and create an exceptional experience for both our members and employees.

The Branch Manager serves as the market leader for the assigned branch and is responsible for driving branch growth, developing the team, building member and business relationships, and ensuring strong operational performance. This role is ideal for an experienced financial services leader who enjoys coaching employees, developing business in the community, and creating a culture centered on exceptional service and results.

As Branch Manager I, you will:

• Lead the overall performance and daily operations of the branch while creating an exceptional member experience.
• Drive branch growth through loan production, deposit/share growth, investment growth, relationship development, and revenue generation.
• Develop new small business relationships through community involvement, outside calling, networking, and targeted events.
• Lead, coach, develop, and motivate branch employees to achieve individual and team sales and service goals.
• Supervise branch personnel, including Tellers, Senior Tellers, Member Services Specialists, and Financial Services Officers.
• Support staffing, training, performance management, employee development, and salary recommendations in accordance with organizational policies.
• Develop and manage the branch's annual operating plan and budget in alignment with organizational goals.
• Ensure the branch operates effectively and efficiently while maintaining high standards for service, productivity, quality, and operational integrity.
• Serve as a resource to employees regarding products, procedures, policies, regulations, and branch operations.
• Conduct ongoing employee training and cross-training in sales, service, product knowledge, interpersonal skills, and technical competencies.
• Hold regular staff meetings and provide ongoing coaching to strengthen employee performance and development.
• Create an engaging team environment that promotes accountability, collaboration, enthusiasm, and branch pride.
• Support organizational marketing and sales initiatives and help translate those initiatives into branch-level results.
• Evaluate branch workflows and processes and recommend opportunities to improve efficiency and the member experience.
• Ensure compliance with applicable laws, regulations, policies, security procedures, and regulatory requirements, including Regulation CC, the Bank Secrecy Act, OFAC, and the USA PATRIOT Act/Customer Identification Program (CIP).
• Protect the confidentiality of current, former, and prospective members and their personal and financial information.
• Perform additional assignments and projects as needed.

The successful candidate will bring:

• An associate degree, completion of a specialized business or trade school program, or equivalent specialized and extensive training.
• At least three years of related leadership experience in financial services or retail, with an emphasis on business development and relationship management.
• Thorough knowledge of consumer lending practices and regulations.
• Working knowledge of consumer and small business banking practices and regulations.
• Strong leadership and management skills, including planning, organization, coaching, motivation, and team development.
• Experience managing branch operations, member service, quality, and budget expectations.
• Sales and business development experience with the ability to coach employees toward individual and branch goals.
• Excellent written and verbal communication skills, including the ability to deliver presentations.
• Strong knowledge of personnel policies and procedures.
• A member-focused mindset with the ability to balance relationship building, business development, operational excellence, and compliance.

The Branch Manager I provides direct leadership to branch employees and is responsible for building a strong, knowledgeable, service-focused team. This position plays an important role in developing employees, setting expectations, providing feedback, recognizing success, and creating a culture where employees are motivated to grow and provide outstanding service.

Our branches are an important part of the member experience. As Branch Manager I, you won't simply manage day-to-day operations. You'll have the opportunity to lead people, develop relationships, grow the business, and make a meaningful impact in the communities we serve.

Bring your leadership, financial services experience, and passion for helping people grow. We look forward to meeting you!