Bankcard Operations and Processing Manager in Remote, Pennsylvania at Fulton Bank

Requisition ID: 2026-24212
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
Remote
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the abillity to be onsite at our Mt. Laurel, NJ location once per month.

Provide operational and technical leadership for Bankcard Operations, overseeing daily processing, staff performance, system administration, complex issue resolution, customer support, and operational risk. Exercise independent judgment in resolving complex issues and coordinating department priorities, and ensure continuity of critical operations when needs arise or during critical absences.

Responsibilities

• Provide strategic oversight of bankcard operations, ensuring operational excellence across transaction processing, card servicing, systems administration, quality assurance, and regulatory compliance. Drive process optimization, risk mitigation, vendor and stakeholder coordination (including 3rd party managed services), and continuous improvement initiatives to enhance operational efficiency, strengthen internal controls, and deliver an exceptional customer experience.
• Manage vendor relationships, support audit and examination activities, and oversee system enhancements. In collaboration with other stakeholders, execute product implementations, conversions, and strategic initiatives. Drive process improvements, develop and maintain departmental policies and procedures, analyze performance metrics, and collaborate with business partners across the organization and with vendors to support operational excellence, customer experience, and the Bank's strategic objectives.
• Provide strategic leadership for the card operations team by driving workforce development, talent management, change adoption, and employee engagement initiatives. Build organizational capability through coaching, succession planning, performance management, and knowledge transfer while fostering a high-performing culture that supports adaptability, accountability, and sustained operational success.
• Serve as a key liaison for external partners, auditors, and internal stakeholders, ensuring effective administration of third-party relationships, technology implementations, and departmental initiatives. Facilitate and/or coordinate system enhancements projects, project stakeholders and deliverables, and organizational change efforts to support evolving business needs and long-term strategic objectives.
• Support new product implementations, mergers and acquisitions, and conversion activities while maintaining a strong focus on customer experience, operational excellence, and regulatory adherence.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Finance, Business Management. (Required)

Experience

5 or more years management. (Required)

5 or more years payments. (Required)

3 or more years bankcard. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.