Customer Success Manager (Enterprise Accounts) in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Enterprise Accounts) based in the United States.

This is an exciting opportunity to build lasting relationships with enterprise customers while driving measurable business and security outcomes. You will own the customer journey from onboarding through renewal, ensuring clients achieve long-term success and maximize the value of their investment. Working in a collaborative, remote-first environment, you will partner closely with product, engineering, support, and sales teams to deliver an exceptional customer experience. The role combines strategic account management with proactive customer advocacy, making it ideal for someone who enjoys solving complex challenges and building trusted executive relationships. If you are passionate about customer success, retention, and continuous improvement, this position offers the chance to make a meaningful impact in a growing technology organization.

As the primary owner of a portfolio of enterprise customers, you will be responsible for guiding clients through every stage of the post-sales lifecycle while ensuring strong adoption, retention, and long-term success. You will proactively identify opportunities and risks, coordinate cross-functional teams, and serve as a trusted advisor to customer stakeholders.

• Manage the end-to-end customer relationship from onboarding through renewal for a portfolio of enterprise accounts.
• Lead structured onboarding programs in collaboration with Solutions Engineering and Support to accelerate customer adoption and time-to-value.
• Develop and maintain customer success plans aligned with business objectives, use cases, and risk profiles.
• Conduct regular customer check-ins, executive business reviews, and strategic planning sessions to drive ongoing engagement.
• Coordinate with Product, Engineering, Support, and Sales teams to resolve customer issues and ensure successful outcomes.
• Monitor customer health, identify risks early, and implement proactive mitigation strategies.
• Own renewal planning, forecasting, stakeholder alignment, and commercial discussions while identifying expansion opportunities.
• Gather customer feedback, product usage insights, and business needs to help shape future product improvements.
• Promote best practices in identity, authentication, and account protection while helping customers mature their security strategies.

The ideal candidate has a proven background in enterprise customer success or post-sales account management within a B2B SaaS environment. They are an excellent communicator who can build trusted executive relationships while balancing strategic thinking with operational execution.

• 3–7 years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS.
• Demonstrated ownership of customer renewals, retention, and long-term account success.
• Experience leading structured onboarding programs and customer adoption initiatives.
• Strong communication and presentation skills with the ability to engage executive stakeholders, including IT and security leaders.
• Ability to manage multiple enterprise accounts while maintaining exceptional customer relationships.
• Strong problem-solving skills with a proactive approach to identifying and resolving customer risks.
• Comfortable navigating cross-functional environments and collaborating with technical and commercial teams.
• Customer-focused mindset with the ability to balance empathy, accountability, and business objectives.
• Experience in cybersecurity, identity management, IAM, authentication, or related technology sectors is a strong advantage.

• Fully remote position within the United States.
• Opportunity to work with enterprise customers in a rapidly growing technology environment.
• High level of ownership and influence over customer success strategy and retention initiatives.
• Close collaboration with executive leadership and cross-functional teams.
• Career growth opportunities within a fast-scaling organization.
• Collaborative, remote-first culture focused on innovation, accountability, and continuous learning.
• Opportunity to contribute to security-focused solutions that protect enterprise organizations.