Service Advisor in Kamloops, British Columbia at Rivershore Ram

At Rivershore Ram, we believe exceptional customer experiences begin with exceptional people. As a Service Advisor, you will play a key role in creating a seamless service experience by connecting customers with our Service Department, understanding their needs, and ensuring they feel supported throughout their vehicle maintenance and repair journey. If you’re passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment, we’d love to have you join our team.

Role Summary:

The Service Advisor acts as the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. This role involves coordinating service appointments, explaining recommended work, preparing accurate repair orders, and ensuring an outstanding customer experience throughout the service process. The ideal candidate is organized, approachable, and thrives in a fast-paced environment where customer service and attention to detail are top priorities.

Key Responsibilities:

• Greet customers promptly and professionally, creating a welcoming and positive service experience.
• Accurately document customer concerns and vehicle issues to prepare detailed repair orders for technicians.
• Communicate clearly with customers regarding service recommendations, repair needs, costs, and timelines.
• Provide regular updates on vehicle status and promptly notify customers of any changes.
• Collaborate with technicians, parts staff, and management to ensure efficient and timely service.
• Review completed work with customers, explaining invoices and ensuring all concerns are addressed.
• Promote dealership services, maintenance programs, and special offers where appropriate.
• Handle customer questions, concerns, and complaints in a professional and solution-focused manner.
• Maintain organized records and ensure compliance with dealership and manufacturer standards.
• Perform other duties as assigned to support the service department.

Qualifications & Requirements:

• High school diploma or equivalent; additional training in automotive or business administration is an asset.
• Previous experience in customer service, automotive service writing, or related role preferred.
• Basic understanding of vehicle systems, maintenance, and repair processes.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organizational and time-management skills to balance multiple priorities.
• Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Valid driver’s license with a clean driving record.

At Rivershore Ram, our people are the foundation of our success. As part of the Steve Marshall Group, you’ll have the opportunity to work with a supportive team that values collaboration, continuous improvement, and delivering exceptional experiences for our customers.

While we thank all applicants for their interest, only candidates selected for an interview will be contacted. We look forward to reviewing your application and connecting with those whose experience aligns with this opportunity.