Guest Experience Guide at Flyover Vancouver, Inc. – Vancouver, British Columbia

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About the role

As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.

What you'll do

Greeting guests and answering questions in a welcoming and positive mannerEnsuring accurate information is provided to guests, ensuring adequate expectationsTaking and editing photos of guests, while being knowledgeable about the photo packages and backgroundsHandling cash transactions, ticket sales and other retail duties as requiredOrganizing large groups of people into correct queues, while calculating and communicating accurate wait time informationDirecting guests around the different areas of the attraction and assisting them onto the rideEnsuring all ride safety precautions are met, and informing the Operator and Supervisors of any concernsEnsure Flyover operating procedures and service standards are consistently maintainedCommunicate efficiently using proper radio protocolAssisting with evacuation procedure in the event of an emergency and follow emergency preparedness planPossessing knowledge about Vancouver and other attractionsOther duties and projects as assigned.Qualifications

Availability to work a variety of shifts including evenings, weekends and HolidaysBe comfortable working on your feet for extended periods of time in both an indoor and outdoor environmentAbility to lift loads of up to 30 pounds as necessaryFlexibility to complete various tasks in different rolesExtensive knowledge about Vancouver and local areaExperience in the tourism/hospitality industry is an assetCash handling and public speaking experience preferredFluency in a second language in addition to English is an assetFoodSafe Level 1 certification or equivalent is an assetServing it Right certification equivalent is an asset

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.

The pay range for this role is:
18.45 - 18.45 CAD per hour(Flyover Vancouver, Inc. Attraction)