Account Executive in New York, New York at Returnmates

About the Company

Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.

Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce—last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.

About the Role

We are hiring an Account Executive to drive growth and expand Sway’s partnerships with brands and retailers. In this role, you’ll own the full sales cycle—from prospecting and relationship building to negotiation and closing high-value deals—while working closely with leadership and cross-functional teams to deliver solutions that drive customer success.

You will play a critical role in building Sway’s sales foundation, developing strategic relationships, and helping shape the company’s growth trajectory. This role is ideal for a highly motivated sales professional who thrives in a fast-paced startup environment and enjoys building meaningful partnerships with complex organizations.

• Own the full sales cycle, including prospecting, discovery, solution development, presentations, negotiations, and contract execution
• Build and manage a strong sales pipeline through strategic outreach, relationship building, and account development
• Identify and engage with brands, retailers, and multi-location businesses to drive new revenue opportunities
• Develop account strategies to expand Sway’s presence within key markets and strategic customers
• Consistently achieve and exceed monthly, quarterly, and annual revenue targets
• Partner with clients to understand business needs, operational challenges, and goals to deliver tailored solutions
• Build trusted relationships with key stakeholders and serve as a strategic partner throughout the customer journey
• Collaborate cross-functionally with Finance, Operations, Product, and Technology teams to ensure successful client onboarding and ongoing customer success
• Monitor industry trends, competitive activity, and market opportunities to inform sales strategy and positioning
• Maintain accurate pipeline management, forecasting, and reporting through CRM systems
  
  

Required:

• 4+ years of experience in B2B sales, with a track record of success selling complex solutions
• Experience managing the full sales cycle, including prospecting, negotiation, and closing deals
• Strong communication, presentation, and relationship-building skills
• Ability to manage multiple opportunities and prioritize effectively in a fast-paced environment
• Strong business acumen with the ability to understand customer challenges and translate them into solutions
• Experience using CRM tools such as Salesforce, HubSpot, or similar platforms
• Results-oriented mindset with a history of achieving or exceeding sales targets

Nice to Have:

• Experience selling final-mile logistics, e-commerce, SaaS, technology, or operational solutions
• Existing relationships with brands, retailers, marketplaces, or multi-location businesses
• Experience selling into operations, supply chain, retail, or logistics teams
• Prior experience at a high-growth startup or scaling company
• Experience managing strategic accounts and driving expansion revenue

• Be part of a fast-growing startup shaping the future of logistics and returns
• Play a key role in building customer partnerships and driving company growth
• Comprehensive Health, Dental, and Vision Coverage
• Unlimited PTO policy for flexibility and work-life balance
• Employee stock options to share in company growth
• Collaborative, high-energy work environment focused on ownership, innovation, and execution

• The Advantage Is Us
  We build each other up, lead with humility, and believe the best teams achieve extraordinary results together.
• Own It
  We take initiative, embrace accountability, and treat every challenge as an opportunity to make Sway better.
• Always in Motion
  We move with urgency, adapt quickly, and embrace change to keep improving every day.
• Numbers Then Instinct
  We start with data, then pair it with experience and sound judgment to make smart decisions.
• Every Moment Matters
  Every package, every interaction, and every detail shapes the customer experience, so we treat each one with care and never stop looking for ways to improve.

Sales | Hybrid/Remote
Location: Hybrid (Los Angeles or New York preferred) or Remote