FunZone Manager in Wisconsin Rapids, Wisconsin at PR Master

At Pizza Ranch, creating a Legendary Experience doesn't stop when our guests leave the buffet—the FUN is just getting started! ?

We're looking for a fun, energetic, outgoing Fun Zone Manager who loves working with people, creating excitement, and making sure kids and families have an unforgettable experience.

If you're the type of person who brings the energy, loves making people smile, and isn't afraid to jump into the action, this could be the perfect position for you!

• Oversee the daily operation of the Pizza Ranch Fun Zone.
• Make sure every guest receives friendly, energetic, and helpful service.
• Create a fun and welcoming atmosphere for kids, families, and guests of all ages.
• Ensure games are operating properly and quickly address or report any issues.
• Perform basic troubleshooting and minor game maintenance.
• Manage and maintain prize inventory, including stocking and organizing the redemption area.
• Order prizes and Fun Zone supplies as needed.
• Keep the Fun Zone clean, organized, safe, and looking awesome.
• Assist guests with games, cards, tickets, prizes, and questions.
• Handle guest concerns and turn problems into opportunities to provide Service From the Heart.
• Lead, train, motivate, and support Fun Zone team members.
• Create excitement around new games, prizes, promotions, and special events.
• Help with birthday parties, group events, Community Impact Nights, and other restaurant activities.
• Work closely with the restaurant management team to create a seamless experience between the restaurant and Fun Zone.
• Jump in wherever needed because we're one team!

We're looking for someone who:

• Is FUN, energetic, outgoing, and positive!
• Loves interacting with kids, families, and guests.
• Has excellent people and communication skills.
• Can confidently lead and motivate a team.
• Is organized and able to manage inventory and supplies.
• Is comfortable learning basic troubleshooting for arcade games and equipment.
• Can stay calm and positive when the Fun Zone gets busy.
• Has strong problem-solving skills.
• Takes pride in cleanliness, organization, and presentation.
• Is dependable and takes ownership of their area.
• Is a true team player who's willing to help wherever needed.
• Has open availability and can work a rotating schedule including days, evenings, weekends, and holidays.

The Fun Zone isn't just about games and prizes.

It's about the experience.

It's watching a kid finally win the prize they've been saving tickets for. ?

It's helping a family figure out a game, celebrating a huge jackpot, making a birthday extra special, or simply taking a few extra minutes to make someone smile.

That's Service From the Heart. ??

As Fun Zone Manager, you'll set the standard for creating an environment that's clean, exciting, welcoming, and FUN while making sure every guest has a Legendary Experience.

If you're energetic, love people, enjoy leading a team, and want a job where having fun is literally part of your responsibility, we want to meet you!

Come join Pizza Ranch and help us create Legendary FUN—one game, one prize, and one guest at a time! ??

FunZone Manager

Position Objective: At Pizza Ranch, all our team members are vital to the successful operation of our restaurants. This role is primarily responsible for managing the FunZone Arcade and the FunZone team members. This person will manage all aspects of staffing and create and sustain a legendary experience for all FunZone guests.

Responsibilities:

Include but are not limited to:

• Hiring, training, developing, and retaining FunZone team members
• Leading the process and team execution of merchandising, inventory management, party bookings
• Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade
• Promoting the FunZone experience via social media channels and local store marketing

Key Accountabilities:

Include but are not limited to:

• Manage all aspects of staffing, scheduling, and training of FunZone Attendants
• Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly
• Ensure events and party details are executed accurately and on time
• Merchandising and inventory control of Redemption Center
• Order and manage party supplies and redemption inventory
• Develop and implement post-event and post-party follow up and referral process
• Ensure courteous customer service and respond to guest questions, complaints, and/or requests
• Elevated level of knowledge of FunZone systems and games
• Ensure completion of FunZone game and counter cleaning protocols
• Minimize game downtime by ensuring completion of necessary maintenance and service
• Ensure maintenance of the overall appearance of the FunZone
• Increase FunZone visibility and awareness including a consistent presence on social media outlets
• Develop thorough understanding of the reporting system to ensure FunZone profitability
• 45-50 hours per week

Qualifications, Skills, and/or Competencies:

• Strong management and relationship building skills
• Ability to effectively communicate and work closely with restaurant managers and staff
• Able to work with computers and POS system
• Highly self-motivated. Must have a high sense of urgency in providing an excellent level of service and follow through
• Strong detail orientation with a demonstrated proficiency in both planning and execution
• Ability to oversee multiple detailed projects and manage change effectively
• Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation
• Excellent oral and written communication skills
• Effective interpersonal skills with the ability to influence and lead others
• Results oriented; ability to prioritize rapidly with strong critical thinking skills and excellent decision-making/analytical skills
• Ability and willingness to work nights and weekends, as needed
• Management experience in retail or hospitality preferred