Patient Access Services Rep/UKHC in Lexington, Kentucky at University of Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC

Requisition Number RE46571

Working Title Patient Access Services Representative

Department Name H3020:Admitting and Registration Services

Work Location Lexington, KY

Grade Level 07

Salary Range $17.50-27.31/hour

Type of Position Staff

Position Time Status Full-Time

Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Shift

Friday, Saturday, Sunday 10:45am – 11:15pm, 36 worked hours per week (three 12.5s). Some holidays required. Position may be eligible for shift and weekend differentials.

Job Summary

Who is UK Healthcare? We are a Health Care system that puts our people first: We treat you as the individual you are, that’s what makes us who we are We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community

Our working environment in our Health System is unique: The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years Our work is meaningful, crossing every aspect of health care We offer competitive pay and rich benefits We offer highly valued professional development opportunities such as our Employee Education program

Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky!

The Patient Access Representative is responsible for providing patient arrivals patient registration resolution of patient complaints collection and verification of demographic information and insurance/payer source information and correction of registration errors collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates) maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction

The ideal Candidate: Has the ability to perform their work in a fast-paced environment. Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families.

If you are interested in this growth opportunity, apply today!

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred

Deadline to Apply 08/07/2024

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.

None

More than 0, up through 1 year

More than 1 year, up through 3 years

More than 3 years, up through 5 years

More than 5 years

* Do you have training and/or experience registering patients in Epic?

Yes

No

* Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).

None

More than 0, up through 20

More than 21, up through 40

More than 41, up through 60

More than 61, up through 80

More than 81

* University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?

Yes

No

* University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

(Open Ended Question)

* Where did you first see this position advertised other than on UK's online employment system?

InsideHigherEd.com

HigherEdJobs.com

Diverseeducation.com (Diverse Issues in Higher Education)

Latinosinhighered.com

HospitalCareers.com

Indeed.com

LinkedIn.com

Higher Education Recruitment Consortium (hercjobs.org)

A Colleague, Friend and/or Family Member

Careerbuilder.com

UK Job Fair

None of the Above

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

Job Requirements: