Patient Experience Rep. in Rock Springs, Wyoming at Memorial Hospital of Sweetwater County
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Memorial Hospital of Sweetwater County
Rock Springs, Wyoming, 82901, United States
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Job Description
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OUR CULTURE OF PERSON-CENTERED CARE
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At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the “Planetree” methodology of “Person-Centered Care”. These guide our decisions, shape our culture, and define the expectations for every member of our team.Our Mission: Compassionate care for every life we touchOur Vision: To be our community’s trusted healthcare leaderOur Values:
• Be Kind - Demonstrating compassion, consideration, and thoughtfulness
• Be Respectful - Being mindful of individual perspectives, priorities and needs
• Be Accountable - Taking responsibility for our commitments, behaviors, and actions
• Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
• Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
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JOB SUMMARY
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The Patient Experience Representative serves as the welcoming first point of contact for patients, families, visitors, and community members entering Memorial Hospital of Sweetwater County. This role creates a warm, compassionate, and reassuring environment by offering assistance, directions, and personalized support to ensure individuals feel valued, informed, and at ease throughout their visit. As a front-line ambassador of the Patient Experience department, the position contributes to the hospital’s culture of person-centered care by shaping first and lasting impressions and supporting a positive, respectful, and inclusive hospital experience.
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JOB QUALIFICATIONS
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Education:
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- High School diploma or Equivalent.
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Certifications/Licenses:
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N/A
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Job Knowledge and Skills:-
- Commitment to providing exceptional customer service and creating a warm, welcoming, and compassionate experience for patients, families, visitors, and community members
- Strong verbal communication and active listening skills, with the ability to clearly understand needs, answer questions, and provide guidance in a respectful and reassuring manner
- Ability to remain calm, professional, and courteous in fast-paced or high-pressure situations
- Demonstrate initiative, reliability, and ability to work independently with minimal supervision in a dynamic healthcare environment
- Strong interpersonal skills, including the ability to build rapport and interact effectively with individuals from diverse backgrounds
- Ability to assist patients and visitors with mobility needs while following hospital safety and cleanliness guidelines
- Ability to learn and navigate hospital departments, services, and layouts to support effective wayfinding and assistance
- Basic proficiency with computer systems and technology used for communication, documentation, and coordination
- Ability to maintain confidentiality and handle sensitive information with discretion and professionalism
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Job Location
Rock Springs, Wyoming, 82901, United States
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