Collections Specialist in Charlotte, North Carolina at Automotive Management Services

Crown Auto Group's affiliated finance company, AMS Financial is NOW HIRING – EXPERIENCED SUBPRIME AUTO LOAN ACCOUNT REPRESENTATIVE

AMS is seeking an experienced Subprime Auto Loan Account Representative to join our Collections Department. We are looking for a motivated, professional, and results-driven individual who understands the subprime auto finance industry and knows how to effectively communicate with customers regarding delinquent accounts.

Responsibilities:
• Manage an assigned portfolio of subprime auto loan accounts
• Contact customers regarding past-due payments and account issues
• Negotiate payment arrangements and obtain promises to pay
• Follow up consistently to ensure commitments are kept
• Work with customers to resolve delinquency and prevent further escalation
• Maintain accurate and detailed account notes
• Identify accounts requiring additional collection action
• Work closely with the Collections Department and management
• Meet individual and departmental collection goals
• Maintain professional and compliant communication with customers

Qualifications:
• Previous subprime auto finance or collections experience preferred
• Experience handling delinquent accounts and payment arrangements
• Strong verbal and written communication skills
• Excellent negotiation and problem-solving abilities
• Self-motivated, dependable, and results-oriented
• Ability to work in a fast-paced collections environment
• Strong attention to detail and organizational skills
• Knowledge of the repossession and recovery process is a plus

Ideal Candidate:
Someone who is comfortable speaking with customers, understands the importance of consistent follow-up, can handle difficult conversations professionally, and is driven to produce results.

Apply today to join the AMS Collections Team!