Senior Director - Revenue Cycle Global Training & Quality Assurance in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director - Revenue Cycle Global Training & Quality Assurance in United States.
This senior leadership role sits at the intersection of healthcare operations excellence, workforce development, and enterprise quality transformation within revenue cycle management. The position is responsible for shaping and scaling global training and quality assurance programs that directly impact performance, compliance, and patient financial experience across large healthcare systems. It combines strategic leadership with hands-on operational influence, ensuring teams across multiple geographies are effectively onboarded, continuously developed, and aligned to best practices. The role is highly cross-functional, partnering with operations, technology, and analytics teams to drive measurable improvements. It operates in a fast-paced, innovation-driven environment where AI-enabled learning and automation are central to execution. This is a high-impact leadership opportunity focused on building scalable systems that improve both workforce capability and operational outcomes.
- Lead the design, execution, and continuous improvement of enterprise-wide Revenue Cycle training programs, including onboarding, role-based learning paths, and leadership development tracks.
- Build and scale structured learning frameworks that reduce time-to-proficiency and enhance performance across global delivery teams.
- Oversee leadership development programs for supervisors, managers, and directors, strengthening capabilities in strategy, operations, client engagement, and change leadership.
- Integrate AI-driven and technology-enabled learning solutions to personalize training and improve scalability and effectiveness.
- Direct the global Revenue Cycle Quality Assurance program, ensuring consistency, compliance, and operational excellence across all teams.
- Implement advanced QA frameworks, scorecards, and analytics to identify performance gaps and drive continuous improvement.
- Establish closed-loop feedback systems linking QA insights to targeted training, coaching, and remediation initiatives.
- Partner with technology and operations teams to deploy automation and AI tools that enhance learning delivery and quality monitoring.
- Monitor and report on key performance indicators related to training effectiveness, quality outcomes, and operational impact.
- 10+ years of progressive leadership experience in revenue cycle management, healthcare operations, training, quality assurance, or consulting.
- Strong background in building and scaling enterprise learning and QA programs in complex, matrixed, or global environments.
- Experience in healthcare revenue cycle operations, managed services, or shared services models.
- Proven ability to leverage AI, automation, and data analytics to improve training delivery and quality performance at scale.
- Deep understanding of revenue cycle processes, healthcare operations, and performance improvement methodologies.
- Strong leadership skills with the ability to influence cross-functional stakeholders and drive organizational change.
- Experience developing and managing global or distributed teams.
- Bachelor’s degree required; Master’s degree preferred in healthcare administration, business, or related field.
- Excellent communication, strategic thinking, and problem-solving abilities.
- Competitive salary range of $160,000 to $215,000, depending on experience and qualifications.
- Annual incentive compensation program based on performance and results.
- Comprehensive medical, dental, and vision insurance coverage for employees and dependents.
- 401(k) retirement plan with generous employer match and long-term savings support.
- Paid time off, parental leave, and adoption assistance programs.
- Employee wellness initiatives, including health screenings and coaching programs.
- Access to professional development, learning platforms, and career growth opportunities.
- Inclusive and collaborative work environment focused on innovation and impact in healthcare.