Intake Specialist in Mississauga, Ontario at Pancare Inc.

SUMMARY: The Intake Specialist provides patient intake and service coordination including information, screening, support, and navigation of incoming referrals.

DUTIES AND RESPONSIBILITIES:

• Exemplify PCC’s Vision, Mission & Core Values (Unity, Aspiration, Humanity, Intellect and Compassion)

• Provide excellent customer service to patients.

• Be attentive to the customer to fully understand their situation.

• Document call information according to Standard Operating Procedures

• Work with referral sources to gather required health information for a streamlined transition to the program.

• Process all aspects of new consults, including booking within 24 hours, calling patient, notifying referral source and inputting patient demographics.

• Complete Referral data reporting weekly on consults and other metrics as requested.

• Monitor wait times of new consults, notifying manager immediately if wait times exceed 2 weeks.

• Service co-ordination and follow up.

• Demonstrate a strong commitment to quality care and service delivery.

• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Post-secondary education preferred

• Experience in the healthcare or medical industry preferred

• First Aid Certification preferred

• Strong oral and written communications skills.

• Strong organizational, analytical, task and time management skills.

• Proficient in Microsoft Office applications.