Manager, Multimedia Technologies in Warrensburg, Missouri at University of Central Missouri
NewJob Function: Executive/Management
University of Central Missouri
Warrensburg, Missouri, 64093, United States
Posted on
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
Actors, Producers, and Directors jobs near me in MissouriJobs near me in MissouriActors, Producers, and Directors jobs
Job Description
The University of Central Missouri is an equal employment opportunity employer
Salary $68,000.00 Annually
Location UCMO - Warrensburg, MO
Job Number 996974
Division Infrastructure Services
CategoryIT and Computers / Higher Education
Description
Reporting to and taking direction from the Director of the IT Service Management, the Manager of the Multimedia Technologies team will oversee the delivery of multimedia related support and services to campus classrooms, conference rooms, and other venues across the UCM campus. The position provides support for the online learning environment. In addition, this senior level technical support position will coordinate and provide guidance for the day-to-day operations of a team of multimedia specialists.
Primary functions of the position include but are not limited to: Manage the team providing daily technical support of multimedia and audio-visual hardware and software technology resources to UCM constituents to include students and employees; Lead, guide, and develop multimedia and audio-video related projects, initiatives, and services; and, coordinate and provide guidance on work assignments for team of Multimedia Specialists; provide level 2 troubleshooting assistance to escalations from the Multimedia Specialists.
Examples of Duties
Manage the Multimedia Specialist team's daily technical support of multimedia and audio-visual hardware and software technology resources to UCM constituents to include students and employees; provide tier-2 escalation assistance to Multimedia Specialists: - 35%
Manage full A/V projects and provide advisory consultations regarding A/V functionality for Deans, Chairs, faculty, vendors, and other key stakeholders - 30%
Provide procurement advisory services for proposed A/V projects - 20%
Develop standards, work instructions, and end-user training; evaluate emerging A/V equipment and services and remain current with industry improvements- 10%
Participate in department-wide leadership efforts and contribute to enterprise-impacting initiatives - 5%
Typical Qualifications
Education:
Experience:
Supplemental Information
Physical/Environmental Factors:
Special Instructions:
Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer.
Benefits
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
01
I understand that, as a condition of employment for this position, I am required to complete a criminal background check and obtain Criminal Justice Information Security (CJIS) clearance, which includes a fingerprint-based criminal history check.
02
Will you now or in the future require employer sponsorship to acquire or maintain U.S. work authorization? This would include items such as OPT, CPT, H-1B, or employer-sponsored permanent residency.
03
This role requires full-time, on-site work at our Warrensburg, Missouri campus and is not eligible for full-time remote work. Are you able to work on-site in Warrensburg, Missouri each day?
04
Which statement below best describes the highest level of education you have completed?
05
How many years of experience do you currently have in support of technology resources with emphasis on multimedia and/or audio-visual (hardware and software)?
06
Please explain your experience with support of technology resources with emphasis on multimedia and/or audio-visual (hardware and software) in great detail.
07
How many years of direct and/or indirect supervisor experience do you currently have?
08
Please explain your experience with direct and/or indirect supervision in great detail.
09
Is your degree in information systems, computer science or a related field?
Required Question
Salary $68,000.00 Annually
Location UCMO - Warrensburg, MO
Job Number 996974
Division Infrastructure Services
CategoryIT and Computers / Higher Education
Description
Reporting to and taking direction from the Director of the IT Service Management, the Manager of the Multimedia Technologies team will oversee the delivery of multimedia related support and services to campus classrooms, conference rooms, and other venues across the UCM campus. The position provides support for the online learning environment. In addition, this senior level technical support position will coordinate and provide guidance for the day-to-day operations of a team of multimedia specialists.
Primary functions of the position include but are not limited to: Manage the team providing daily technical support of multimedia and audio-visual hardware and software technology resources to UCM constituents to include students and employees; Lead, guide, and develop multimedia and audio-video related projects, initiatives, and services; and, coordinate and provide guidance on work assignments for team of Multimedia Specialists; provide level 2 troubleshooting assistance to escalations from the Multimedia Specialists.
Examples of Duties
Manage the Multimedia Specialist team's daily technical support of multimedia and audio-visual hardware and software technology resources to UCM constituents to include students and employees; provide tier-2 escalation assistance to Multimedia Specialists: - 35%
- Manage the Multimedia Specialists as they provide customer service to diverse groups of students and employees including the installation, configuration, support, and maintenance of multimedia and audio-visual technology resources;
- Delegate available staff to respond to high and emergency priority multimedia and audio-visual requests as required to include after normal work hours;
- Provide guidance and escalation support for general repair and maintenance of multimedia and audio-visual hardware and peripherals;
- Direct delivery of routine maintenance to include updates and troubleshooting on multimedia and audio-visual related equipment in classrooms, conference rooms, employee offices, open spaces, etc.;
- Direct the support of UCM constituents during conferences, events, and competitions as requested and approved;
- Assist with maintaining accurate inventory of multimedia and audio-visual equipment and devices; and,
- Perform other duties as assigned by the Director of Technology Service Management or AVP of Information Systems & CIO or designee.
Manage full A/V projects and provide advisory consultations regarding A/V functionality for Deans, Chairs, faculty, vendors, and other key stakeholders - 30%
- Provide technical design consultation for project development and other multimedia and audio-visual related efforts;
- Ensure all system functions effectively work together with other campus applications and systems;
- Serve as the project leader for multimedia and audio-visual related projects
- Coordinate the final commissioning of A/V projects and transition to stakeholder availability and standard support.
Provide procurement advisory services for proposed A/V projects - 20%
- Develop Request for Proposal (RFP) documents for A/V projects when needed; and collaborate with the Procurement department to manage vendor/proposal vetting and selection;
- Manage procurement of over 500 items as part of annual project implementation and system maintenance;
- Provide advisory services in reviewing A/V related project proposals and bids; evaluate, rate, and make recommendations for A/V proposals related to broader projects (for example, building renovations and new building projects).
Develop standards, work instructions, and end-user training; evaluate emerging A/V equipment and services and remain current with industry improvements- 10%
- Establish and document system practices for use of multimedia and audio-visual related systems and applications;
- Research and recommend new equipment or modifications to existing equipment;
- Assess and make recommendations regarding the viability of changes as necessary;
- Assist other divisions within Office of Technology in the process of testing, installing, and documenting system upgrades, business process enhancements and new programs, and identifying and resolving system and business related problems;
- Coordinate communications with users and vendors to research new technologies, troubleshoot problems, and recommend enhancements; and, Manage specialized multimedia and audio-visual hardware and software.
- Provide training as necessary to employees on software and hardware;
Participate in department-wide leadership efforts and contribute to enterprise-impacting initiatives - 5%
- Participate in cross-functional collaboration meetings for all managers in the technology department;
- Provide recommendations and advisory input for department-wide processes and systems, like service catalog conventions, ticket workflows, and technology department policy;
- Assist with broad enterprise-wide projects and incidents as directed by the Director of Technology Service Management or AVP of Information Systems & CIO or designee.
Typical Qualifications
Education:
- Bachelor's Degree in information systems, computer science or related field.
- Education may be substituted for experience or if experience may be substituted for education. Note that equivalencies are based on the following: AA or 60 credit hours = 2 years experience; BA/BS or 120 credit hours = 4 years experience; MA/MS = 6 years experience.
Experience:
- Three years of progressively more experience in support of technology resources with emphasis on multimedia and/or audio-visual (hardware and software).
- Direct and/or indirect supervisor experience exposure.
Supplemental Information
Physical/Environmental Factors:
- Lifting (Weight) - 50+ lbs
- Employment contingent upon successful background check and fingerprint verification in accordance with UCM policy and state regulations.
Special Instructions:
Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer.
Benefits
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
- 30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
- Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
- Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
- Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
- Available Health and Dependent Flexible Spending Accounts;
- University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
- Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
- The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
- The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
- An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
- UCM offers an Employee Discount Program through Working Advantage.
01
I understand that, as a condition of employment for this position, I am required to complete a criminal background check and obtain Criminal Justice Information Security (CJIS) clearance, which includes a fingerprint-based criminal history check.
- Yes, I understand that, prior to being offered this position, I am required to successfully obtain Criminal Justice Information Security (CJIS) clearance through a fingerprint-based criminal history check, in addition to completing a criminal background check.
02
Will you now or in the future require employer sponsorship to acquire or maintain U.S. work authorization? This would include items such as OPT, CPT, H-1B, or employer-sponsored permanent residency.
- Yes
- No
03
This role requires full-time, on-site work at our Warrensburg, Missouri campus and is not eligible for full-time remote work. Are you able to work on-site in Warrensburg, Missouri each day?
- Yes, I am able to work on-site in Warrensburg, Missouri each day, as required, and understand that this role requires full-time, on-campus presence. This position is not a remote position.
- No, I am looking for a remote position, and I am unable to report to on-site work in Warrensburg, Missouri, each day, as expected.
04
Which statement below best describes the highest level of education you have completed?
- High school graduate, diploma or the equivalent (GED)
- Associate degree
- Bachelor's degree
- Master's degree
- Professional degree
- Doctorate degree
05
How many years of experience do you currently have in support of technology resources with emphasis on multimedia and/or audio-visual (hardware and software)?
- Less than 1 year of experience.
- More than 1 year, but less than 2 years of experience.
- More than 2 years, but less than 3 years of experience.
- More than 3 years, but less than 4 years of experience.
- More than 4 years, but less than 5 years of experience.
- More than 5 years of experience.
06
Please explain your experience with support of technology resources with emphasis on multimedia and/or audio-visual (hardware and software) in great detail.
07
How many years of direct and/or indirect supervisor experience do you currently have?
- Less than 1 year of experience.
- More than 1 year, but less than 2 years of experience.
- More than 2 years, but less than 3 years of experience.
- More than 3 years, but less than 4 years of experience.
- More than 4 years, but less than 5 years of experience.
- More than 5 years of experience.
08
Please explain your experience with direct and/or indirect supervision in great detail.
09
Is your degree in information systems, computer science or a related field?
- Yes, my degree is in information systems, computer science or a related field.
- No, my degree is not in information systems, computer science or a related field.
Required Question
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Warrensburg, Missouri, 64093, United States
Frequently asked questions about this position
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.