Payment Services Specialist - ACH & Share Drafts in Fort Wayne, Indiana at Partners 1st Federal Credit Union

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are a well organized, mission-oriented person and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of:

Mon-Fri: 8:30am-5:00pm

Role

Provides daily support and processing for ACH, wires, share draft, and bill payment. Performs daily general ledger posting and balancing. Reviews and processes exceptions and adjustments. Provides staff and members assistance with ACH, wires, share draft and bill payment items including research.

Major Duties and Responsibilities

25% Works all ACH and Share draft files in the credit union's core system, including meeting all ACH Requirements under Federal NACHA laws

20% Reviews and works exception files and post as needed, including return item reports, notice of change, death notifications, and large checks over $10,000

10% Ensure share draft and ACH file load errors are corrected in a timely manner

10% Perform assistance to front line staff for any payment related items including research and follow up on member related items

10% Process all incoming and outgoing wires

5% Ensures that all share draft and ACH return files are transmitted daily and properly per NACHA Federal requirements

5% Processes external files such as Bill Pay, A2A transfers, P2P transfers, and RDC.

5% Provide backup for the Card Specialist as needed.

5% Process any check or ACH adjustments as needed. Post General Ledger entries as needed.

5% Process all refunds for share accounts

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Asset and Control

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Up to six months of similar or related experience including time spent in similar or preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

Other Skills

Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for credit and debit card activities. Able to learn and retain knowledge in depth for all credit card, debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulation and to limit potential liability for the organization.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.