Dublin North West - Care Co - Ordinator in Dublin, Dublin at Hibernia Home Care

Client Care Co-ordinator Home Support Services

The person between the plan and the reality.

A care plan only works if someone makes sure it actually happens that the right carer arrives, the client is supported, the communication flows, and the small things don't fall through the cracks. That's this role.

As Client Care Co-ordinator, you'll be the connective tissue between our clients, their families, our carers, and our care management team. It's part coordination, part supervision, part relationship management and all of it matters.

The details

• Office base:Blanchardstown, Dublin 15
• Service area: Dublin North with regular travel to client homes in your assigned region
• Contract: Full-time, permanent 40 hours per week
• Salary:From 36,000depending on experience and qualifications. Paid fortnightly.
• Reports to: Care Manager
• Hours: Monday to Friday, 9am5pm, with participation in the on-call rota (additional allowance for weekend on-call, carried out remotely)
• Transport: Full driving licence and access to a car is essential for this role generous travel allowance with parking and tolls fully paid

What the role involves

• Coordinating and monitoring the day-to-day delivery of home care services for your assigned clients
• Liaising with clients, families, and carers to ensure care is being delivered to standard
• Supporting the implementation and review of individual care plans
• Conducting regular field visits, check-ins, and quality assurance reviews
• Responding to client queries and concerns promptly, professionally, and with genuine care
• Providing guidance and support to carers, particularly during induction and early assignments
• Maintaining accurate client and carer records in OneTouch, in compliance with GDPR
• Flagging safeguarding concerns, incidents, and changes in client condition to the Care Manager
• Participating in the on-call rota as required

This role requires you to deliver care directly to clients and you must be fit to work in this capacity with the relevant qualifications.

Who we're looking for

You've worked in care. You know what good looks like and what it doesn't. You're the person who notices when something's off with a client, when a carer needs support, or when a family needs reassurance.

You're organised enough to manage multiple clients and carers across a region, but human enough to remember that every name on your list is a person. You communicate clearly, you follow through on what you say, and you hold yourself to high standards without needing to be managed into them.

You understand that quality in home care isn't abstract it's whether Mrs. Murphy got her lunch, whether the carer knew about her medication change, and whether someone followed up when the family called.

What you'll need

• You must have current eligibility to work in Ireland this is a non-negotiable requirement
• QQI Level 5 in Healthcare Care Skills and Care of the Older Person (minimum)
• QQI Level 6 in Supervisory Management or equivalent recognised qualification
• Proven experience in a similar coordination or senior care role in healthcare
• Strong communication, interpersonal, and organisational skills
• Proficiency with Microsoft 365 and familiarity with OneTouch Health platform
• Full driving licence and access to a car
• Ability to work under pressure in a fast-paced environment

Why Hibernia

• Salary from 36,000 to 40,000, depending on experience. Paid fortnightly.
• Generous travel allowance mileage, parking, and tolls fully paid
• Health plan for you, your spouse/partner, and dependents (aged 1622 in full-time education) includes digital GP, Employee Assistance Programme, and health & wellness benefits
• Death in Service (life cover) provided
• Pension auto-enrolment or optional PRSA, subject to terms and conditions
• Company laptop and phone provided
• Structured supervision, clear escalation paths, and defined accountability
• Ongoing training and genuine career progression

We operate to high compliance standards HSE service specifications, HIQA-aligned practices, mandatory training, Garda Vetting, and structured QA reviews. That rigour isn't red tape. It's what makes our service trustworthy for the clients and families who depend on it.

Apply now

If you're a motivated care professional who wants to work for a provider that takes quality as seriously as you do, we'd like to hear from you.

Apply now or email jobs@hiberniahomecare.ie for an informal conversation. Our onboarding includes Garda Vetting, reference checks, and compliance documentation allow approximately 34 weeks from application to start date.

Hibernia Home Care Group Ltd Transforming home care, for good.

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