Client Care Manager - Dublin South and Wicklow in Dublin, Dublin at Hibernia Home Care

Hibernia Home Care Group | Dublin South / CHO6 / Wicklow | Full-time, Permanent

We are recruiting an experienced Care Manager to lead care quality and team performance for our growing Dublin South region covering Dublin South City, CHO6 (Dublin South East and Wicklow) and parts of Dublin South West. This is a senior, field-based role with real accountability and a clearly defined remit.

Hibernia Home Care Group is one of Ireland's growing HSE-contracted home support providers. We deliver person-centred care to over 460 clients across Dublin, Kildare, Meath, Louth and Wicklow, supported by a workforce of more than 270 carers. We are scaling deliberately, investing in our governance, our people, and the systems that support frontline care.

We take quality seriously. We invest in supervision, training, and the structures that allow our care teams to do their work well.

Reporting to the Operations Manager Care Service & Quality, the Care Manager is accountable for the quality of care delivered to all clients in their region, and for the performance and development of the care team operating there. You will lead a team of Client Care Coordinators and Healthcare Assistants, hold the day-to-day relationship with HSE area case managers, and ensure that care planning, supervision, quality assurance, and safeguarding obligations are met to HSE service specification and HIQA standard.

This is a substantive L3 management role. You will have delegated authority to run your region within agreed parameters and will be expected to manage it.

• 
  
• Leading care planning, reviews, and care quality across your client base
• 
  
• Supervising and developing Client Care Coordinators and Healthcare Assistants in the field
• 
  
• Conducting formal supervisions, biannual appraisals, and the National Carer Competency Assessment (NCCA) process
• 
  
• Acting as the day-to-day liaison with HSE area case managers
• 
  
• Responding to client and family concerns and resolving complaints to a high standard
• 
  
• Acting as first-line responder for safeguarding concerns in the region
• 
  
• Completing quarterly QA visits and following through on findings
• 
  
• Ensuring new carers complete their mandatory shadowing before first solo visit
• 
  
• Participating in the clinical on-call rota for out-of-hours care escalation
• 
  

Essential:

• 
  
• Relevant health or social care qualification QQI Level 6 or above in a relevant discipline
• 
  
• Minimum 3 years' experience in a supervisory or senior care role in home care, residential care, or a comparable healthcare setting
• 
  
• Demonstrated working knowledge of HSE Home Support Service Specifications and HIQA standards
• 
  
• Confident user of care management systems (OneTouch preferred) and Microsoft 365
• 
  
• Proven ability to lead, supervise, and develop a frontline care team
• 
  
• Strong communication, mentoring, and problem-solving skills
• 
  
• Full clean driving licence and own car (field-based role across the region)
• 
  

Desirable:

• Experience as a Designated Officer for safeguarding
• 
  
• Experience with quality management, internal audit, or HIQA inspection processes
• 
  
• Working knowledge of GDPR and consent in a care context
• 
  

• 
  
• Competitive salary, commensurate with experience
• 
  
• Permanent contract with structured career progression
• 
  
• Mileage allowance for field-based work
• 
  
• Paid annual leave and standard statutory benefits
• 
  
• Continuous professional development, including funded training relevant to the role
• 
  
• Employee Assistance Programme
• 
  
• A genuine voice in how the region runs we want a Care Manager who shapes their patch, not one who waits to be told
• 
  
• Office bases at Kimmage (Dublin 12) and Maynooth (Co. Kildare), with field-based working across Dublin South, CHO6 and Wicklow
• 
  

Applications will be reviewed on a rolling basis. Shortlisted candidates will be invited to a structured interview process including a competency-based interview and a panel meeting with the Operations Manager CSQ and the Managing Director.

Hibernia Home Care Group is an equal opportunities employer. Garda vetting is a condition of employment.

Hibernia Home Care Group Ltd | hiberniahomecare.ie