10001-Receptionist in Pasadena, California at Essential Veterinary Partners

Veterinary Receptionist

Rose City Veterinary Hospital | Pasadena, California

Join a team where great medicine and genuine relationships go hand in hand.

At Rose City Veterinary Hospital, we believe the best veterinary care starts with people who genuinely enjoy what they do. We've been caring for the pets and families of Pasadena and the surrounding San Gabriel Valley communities for years, building lasting relationships while providing high-quality medicine in a collaborative, supportive environment.

We're looking for a full-time Veterinary Receptionist who is the first friendly face and voice our clients meet. You'll keep a busy front desk running smoothly, support our doctors with estimates, and make sure every client leaves feeling heard and well taken care of. If you love people as much as you love their pets, we'd like to meet you.

What You'll Do

• Greet clients and patients warmly, check them in and out, and keep the lobby calm and welcoming.

• Answer a busy multi-line phone, schedule appointments, and respond to client questions with patience and accuracy.

• Assist doctors by preparing treatment estimates and walking clients through them clearly, so they understand the plan and the cost before care begins.

• Process payments, reconcile the drawer, and handle invoices and receipts accurately.

• Maintain accurate client and patient records in our practice management software.

• Coordinate with technicians and doctors to keep the schedule moving and clients informed of wait times.

• Handle prescription refill requests, records transfers, and client follow-up calls.

• Keep the front desk and lobby clean, organized, and stocked.

What We're Looking For

• Excellent customer service skills, with the ability to stay warm, calm, and professional with every client, including during stressful or emotional visits.

• Experience multitasking in a fast-paced, customer-facing environment, juggling the phone, the lobby, and the doctors at the same time.

• Comfort talking about money with clients and explaining estimates in plain language.

• Strong attention to detail and accuracy with scheduling, records, and payments.

• A team-first attitude and clear communication with teammates.

• Prior veterinary or medical front desk experience is a plus.

• Experience with ezyVet practice management software is a plus.

• Genuine compassion for animals and the people who love them.

Why Rose City Veterinary Hospital?

• Established, well-regarded hospital with a loyal client base.

• Collaborative team of doctors, technicians, and support staff who enjoy working together.

• A front desk team that works together, with experienced teammates to learn from and support you.

• Healthy work-life balance with a team that values family and personal time.

• Competitive hourly pay based on experience.

• Comprehensive benefits package including:

◦ Medical, dental, and vision insurance

◦ 401(k) with company match

◦ Paid time off

◦ Continuing education opportunities

◦ Employee pet discounts

About Pasadena, California

Nestled at the foot of the San Gabriel Mountains just northeast of downtown Los Angeles, Pasadena is known for its tree-lined neighborhoods, historic architecture, and vibrant Old Pasadena shopping and dining district. Home to the Rose Bowl, Caltech, and the Huntington Library and Gardens, it offers hiking and outdoor recreation minutes away, with easy access to the rest of the L.A. area. It's a great place to build a career and a life.

If you're looking for a hospital where your people skills are valued, your growth is supported, and your work truly matters to patients and clients, we'd love to hear from you.

Apply today and come grow with Rose City Veterinary Hospital.