Program Manager, Brand Activation in Mississauga, Ontario at AIP Connect

Client & Account Management

• Build strong, trusted relationships with clients, retailers, partners, and internal team members.
• Serve as a key point of contact for assigned accounts, providing responsive, professional, and solutions-focused service.
• Take end-to-end ownership of assigned programs, ensuring client expectations and program objectives are clearly understood and achieved.
• Anticipate client and program needs, proactively identifying solutions and following through to completion.
• Maintain a high standard of client satisfaction across all assigned business.

• Manage programs from initial planning through execution and completion.
• Gather and confirm all required program details to ensure seamless execution.
• Establish and manage timelines, priorities, deliverables, and deadlines.
• Monitor program progress and proactively address potential issues before they impact execution.
• Manage a high volume of programs and accounts at various stages of development.
• Ensure accuracy and attention to detail across all aspects of program administration and execution.

• Act as a liaison between clients, retail partners, suppliers, and internal service teams.
• Clearly communicate program requirements and ensure all stakeholders have the information needed for successful execution.
• Work collaboratively with the service team to ensure program details are complete, accurate, and effectively communicated.
• Provide regular, concise updates to management regarding program status, priorities, challenges, and required actions.
• Contribute positively to a collaborative, accountable, and service-focused team environment.

• Minimum 4 years of experience in program/account management, marketing agency services, event management, CPG, retail marketing, or a related environment.
• Demonstrated experience managing multiple client programs, projects, or accounts simultaneously.
• Strong client-service mindset with confidence interacting directly with clients and business partners.
• Exceptional organizational, administrative, and time-management skills.
• Excellent attention to detail with the ability to self-monitor and maintain accuracy in a high-volume environment.
• Strong written and verbal communication skills.
• Proactive, solutions-oriented approach with a strong sense of ownership and follow-through.
• Ability to prioritize effectively and meet competing deadlines.
• Comfortable working both independently and collaboratively as part of a team.
• Proficiency in Microsoft Office and general business technology.
• Experience or familiarity with AI productivity applications is considered an asset.