Agency Operations Technician (Hybrid) in Richardson, Texas at State Farm Mutual Automobile Insurance Company

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Join our team as an Agency Operations Technician! This is an exciting opportunity to be part of a dynamic, cross-segment operation that interacts with multiple business areas. The role may involve working on multiple assignments within Agency Operations, supporting our agency partners and the enterprise to achieve organizational goals in a cost-effective and customer-focused way.

In this job you are primarily responsible for:

• Providing Professional Support: Assisting Agency Field Leadership, Agents, and business partners to ensure effective communication and service
• Completing Administrative Activities: Managing data entry and contact center tasks that support agency and field leadership operations
• Coordinating Agent Appointments: Facilitating the processing of agent appointments, terminations, and assignments to maintain operational continuity
• Supporting Marketing and Compensation: Assisting with marketing initiatives and compensation processes to enhance agent performance
• Managing Licensing Activities: Overseeing licensing tasks to ensure compliance and proper credentialing for Agents and Team Members.
• Distributing Reports: Compiling and sharing reports to keep stakeholders informed and support decision-making

• Associate’s degree or higher education is preferred; not required
• Thrives in ever-changing environments, turning obstacles into opportunities for growth and innovation.
• Strong relationship building skills with diverse audiences.
• Initiative with proven ability to produce quality work in a fast-paced collaborative and virtual team environment.
• Strong listening, written, and oral communication skills.
• Ability to answer inbound calls and make outbound calls to agents, field leaders, and business partners.
• Provide exceptional customer service, address inquiries and concerns promptly and professionally
• Learning agility, including leveraging technological capabilities including but not limited to Artificial Intelligence (AI)
• Customer centric, future ready mindset.
• Proficient in Microsoft Office Suite (Outlook, OneNote, Excel, and Word).

Competencies:

• Analytical & Problem-Solving Skills – Ability to research issues, identify root causes, analyze trends, and develop well-supported solutions.
• Communication – Strong written and verbal communication skills with the ability to effectively engage customers, agents, business partners, and leadership.
• Customer Focus – Commitment to delivering accurate, timely resolutions while supporting an excellent customer and experience.
• Collaboration – Ability to build effective relationships and partner across teams to resolve issues and improve outcomes.
• Organization & Adaptability – Ability to prioritize multiple responsibilities and adapt to changing needs in a fast-paced, high-volume environment.
• Quality & Attention to Detail – Strong focus on accuracy, thorough documentation, and adherence to established standards.
• Continuous Improvement – Ability to identify trends and opportunities that improve processes, service quality, and reduce repeat contacts

Hours of Operation:

The department is open Monday through Friday, 7AM - 7PM, Central Time Zone (CDT). Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office at our Richardson, TX-CityLine Hub location. Candidates must currently reside within a reasonable daily commuting distance to Richardson, TX.

Important Training Details:

During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

• More specifics on training time, duration, and work arrangements will be shared by hiring leadership as training approaches. These details are always subject to change based on business needs.
• Attendance during the training period is critical to your success and the overall team’s effectiveness. Any previously scheduled PTO may need to be adjusted based on the training schedule and business needs to ensure you gain the full benefit of the training program and can be discussed with the hiring manager.

Incumbency:

This position will have a 12-month incumbency period for a lateral move and a 6-month incumbency period for a promotional opportunity (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $50,878.75
• Potential yearly incentive pay up to 6% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!