Líder de Sucesso de Integrações in Brazil, Indiana at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Líder de Sucesso de Integrações in Brazil.
This role is ideal for a customer-focused technical leader who enjoys building strong relationships, optimizing support operations, and driving excellence in integration experiences. You will lead a specialized team responsible for supporting clients using APIs, plugins, and custom integrations across a fast-paced and innovation-driven environment. The position combines technical expertise, people leadership, and operational strategy to ensure high customer satisfaction and efficient issue resolution. You will work closely with product, engineering, and customer-facing teams to improve processes, identify recurring challenges, and enhance integration journeys. This opportunity offers a highly collaborative culture, autonomy, and the chance to make a direct impact on both customer experience and business growth. Professionals who thrive in dynamic environments and enjoy mentoring teams while solving technical challenges will find strong growth opportunities in this position.
- Lead and develop the Integration Success team, ensuring high-quality technical support and customer satisfaction.
- Monitor and analyze operational metrics such as SLA, CSAT, productivity, and service performance indicators.
- Define and implement process improvements to optimize support efficiency and customer experience.
- Conduct regular reporting rituals and share team performance insights with internal stakeholders and leadership.
- Identify recurring customer pain points and collaborate with product teams to improve integration solutions and workflows.
- Configure and optimize support flows across service channels such as Zendesk, Discord, and other communication platforms.
- Support and mentor analysts through competency development frameworks, coaching, and continuous feedback.
- Act as a technical reference for integration-related issues involving APIs, databases, and software troubleshooting.
- Foster collaboration between technical, operational, and customer-facing teams to ensure seamless service delivery.
- Previous experience leading or coordinating technical support or customer success teams.
- Strong understanding of customer service metrics such as SLA, CSAT, and operational KPIs.
- Experience with technical software support and troubleshooting complex integration issues.
- Ability to read and understand source code for investigation and analysis purposes.
- Hands-on experience working with RESTful API integrations.
- Knowledge of SQL queries and database analysis.
- Familiarity with customer support platforms such as Zendesk, Intercom, or similar tools.
- Degree in Computer Science, Information Systems, or related fields, completed or in progress.
- Strong communication, leadership, analytical thinking, and stakeholder management skills.
- Proactive mindset with the ability to improve processes and lead teams in fast-paced environments.
- CLT employment model.
- Flexible working hours with an 8-hour workday schedule.
- Remote work/home office opportunity available across Brazil.
- Health and dental insurance plans with no coparticipation.
- Life insurance coverage.
- Flexible food and meal benefits.
- Mental health and wellness support programs.
- Fitness and physical activity assistance programs.
- Educational assistance and access to internal training platforms.
- Home office support and coworking partnerships.
- Extended maternity and paternity leave policies.
- Birthday day off and additional employee recognition initiatives.
- Annual bonus opportunities and employee referral programs.
- Relaxed and collaborative work environment with no dress code.