Front Desk Supervisor in Boston, Massachusetts at EXCHANGE ST HOTEL LLC

The primary function of the Front Desk Supervisor is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Front Desk Supervisor is to ensure the smooth operation of the Front Desk, following the directions of the management team. They are to resolve guest issues and perform duties as required to ensure 100% guest satisfaction. Responsible for oversight of the front desk processes between the guests and the various hotel departments.

Responsibilities:

• Supervise and ensure completion of all duties of Front Desk Agents.
• Responsible for hotel service scores as measured through our guest satisfaction surveys.
• Maintain key control and Front Desk logbook.
• Knowledgeable in the hotel’s Property Management System.
• Review Property Management System inventory and House Count for availability and rates.
• Balance bank daily.
• Complete and print all required daily reports, records and logs as necessary.
• Relocate guests to nearby hotels as necessary.
• Handle all administrative tasks as directed by Management.
• Assist in scheduling Associates’ shifts and lunch breaks.
• Responsible for training Front Desk Agents
• Ensure the night audit packets are completed to company standards.
• Supervise and ensure the completion of all duties of Guest Service Agents on duty.
• Provide feedback on associate performance.
• Serve as Manager on Duty.

The benefits package offered to eligible associates includes:

• Medical and Dental Insurance
• Long Term Disability and Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Sick time
• Brand specific team discounts

Requirements:

• 1-3 years related experience
• Able to lift and carry up to 50 lbs.
• Able to bend and stoop
• Able to stand and walk for extended periods of time
• English verbal and written communication skills
• Bi-lingual skills a plus
• Availability nights, weekends, and holidays.