Front Office Coordinator Seven Gables in Clayton, Missouri at Seven Gables

Position Overview
We are seeking a highly experienced Front Office Coordinator to lead and oversee all front office operations. This role requires a seasoned professional with a strong background in team leadership, operational efficiency, and delivering exceptional customer or guest experiences. The ideal candidate brings a hands-on management style, thrives in fast-paced environments, and consistently drives high performance standards.

Key Responsibilities

• Oversee daily front office operations to ensure smooth, efficient service delivery
• Lead, train, and develop front office staff, setting clear expectations and accountability standards
• Maintain a high level of customer/guest satisfaction by resolving issues promptly and professionally
• Implement and enforce policies, procedures, and service standards
• Manage scheduling, staffing levels, and workflow to optimize productivity
• Monitor performance metrics and identify opportunities for improvement
• Collaborate with other departments to ensure seamless operations
• Handle escalated concerns with professionalism and sound judgment

Required Qualifications

• 5+ years of front office management experience (hospitality, healthcare, corporate, or similar environment)
• Proven leadership experience managing teams and driving performance
• Strong operational knowledge and ability to manage multiple priorities
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to handle high-pressure situations with confidence and professionalism
• Proficiency with office systems, scheduling tools, and customer management platforms

Preferred Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field
• Experience improving processes and implementing operational efficiencies
• Track record of increasing customer satisfaction and team productivity

What We Offer

• Competitive salary based on experience
• Opportunities for career growth and advancement
• Supportive, team-oriented work environment