Admissions Specialist in SCRANTON, Pennsylvania at Aaron Center Inc

The Aaron Center is seeking a detail-oriented and compassionate Admissions Specialist to join our growing team. As the first point of contact for new patients and referral sources, you will play a vital role in ensuring individuals receive timely access to quality behavioral healthcare. If you enjoy helping others, thrive in a fast-paced office environment, and have strong organizational and customer service skills, we'd love to hear from you.

About Us

The Aaron Center has been a trusted provider of outpatient mental health services in the Scranton, Pennsylvania area since 1997. Our mission is to provide compassionate, high-quality behavioral healthcare while fostering a supportive and collaborative work environment for our employees.

Position Summary

The Admissions Specialist is responsible for coordinating the patient admission process from initial inquiry through scheduling the intake appointment. This role ensures patient charts are complete, insurance eligibility is verified, required documentation is obtained, and patients are prepared to begin services efficiently.

Position: Admissions Specialist

Location: Scranton, PA

Pay Range: $18.00 to $22.00 / hour

Key Responsibilities:

• Serve as the primary administrative point of contact for prospective patients and referral sources.
• Respond to patient and referral inquiries regarding services.
• Verify insurance benefits and financial eligibility prior to admission.
• Obtain outpatient service authorizations from insurance companies.
• Create and maintain patient charts within the electronic health record system.
• Ensure all required admission documentation is completed before services begin.
• Schedule new patient intake evaluations.
• Coordinate with clinical staff to facilitate a smooth admission process.
• Track and report admissions metrics, including:
  • Number of intake calls received.
  • Number of intake appointments scheduled.
  • Number of completed intake appointments.
  • Referral sources.
• Maintain accurate records while protecting patient confidentiality.
• Perform additional administrative duties as assigned to support organizational needs.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience in a high-volume medical office, healthcare practice, or provider setting.
• Experience with insurance verification, scheduling, customer service, and answering multi-line phone systems preferred.
• Experience using electronic health records (EHR) systems is preferred.
• Proficiency with Microsoft 365 or comparable office software.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Clear verbal and written communication skills.
• Professional, ethical, and confidential handling of sensitive information.
• Ability to build positive relationships with patients, referral sources, and coworkers.
• Ability to read, write, speak, and understand English.

Work Environment

• Office-based position.
• Primarily sedentary work with extended periods of sitting.
• Occasional lifting of up to 10 pounds.
• No travel required.

This job description is not an exhaustive list of job duties/responsibilities/activities and other duties/job responsibilities/activities may be assigned as needed to support the Aaron Center’s business goals. New or different assignments may occur at any time with or without notice.

The Aaron Center is HIPAA compliant Employer.

Confidentiality and the protection of collected and shared information is critical to the image and care of people associated with The Aaron Center. All employees are expected to adhere to the strictest confidentiality standards regarding all documentation, conversations and electronic records collected or produced by the Aaron Center.

The Aaron Center is an Equal Opportunity Employer.

All employees, independent contractors, vendors/business associates and applicants for employment are protected by federal laws, state and local laws designed to protect employees, independent contractors, vendors/business associates and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs