IS APPLICATION MANAGER - EPIC-INFORMATION SYSTEMS in TERRE HAUTE, Indiana at Union Health

IS APPLICATION MANAGER - EPIC-INFORMATION SYSTEMS

You belong at Union!

The IS Application Manager-Epic Ambulatory plays a key role in providing the highest quality of patient care while the patient is in at Union Health. Union Health is seeking an experienced Epic Ambulatory Application Manager to lead the strategy, support, optimization, and continuous improvement of Epic Ambulatory applications. This leader will partner with physicians, nursing leaders, operational stakeholders, and executive leadership to ensure the Epic platform delivers exceptional provider experience while advancing clinical, operational, and financial outcomes. The ideal candidate combines strong Epic expertise, proven leadership skills, and a passion for transforming healthcare through technology. This role is critical in driving provider adoption, optimizing workflows, and supporting Union Health's digital transformation journey.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules
• Comprehensive Benefits
• Paid Time Off starting day one.
• Tuition reimbursement up to $5,250 each year.
• Career Paths
• Success Sharing
• 403b Retirement Employer Match.
• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@uhhg.org

IS Application Manager-Epic Ambulatory Details

Essential Job Duties:

1. Lead the lifecycle management of assigned applications, including planning, implementation, stabilization, optimization, upgrades, release management, maintenance, and decommissioning.
2. Partner with operational, clinical, financial, technical, and executive leaders to understand business needs, improve workflows, increase efficiency, strengthen adoption, and advance organizational outcomes.
3. Manage and develop analyst teams by setting expectations, assigning work, balancing workload, coaching staff, supporting certification or skill development, providing feedback, and creating growth pathways for analysts.
4. Establish and manage application roadmaps, priorities, governance processes, change control, testing expectations, issue escalation, and communication plans.
5. Ensure supported applications are reliable, secure, compliant, and aligned with healthcare regulations, organizational policies, data privacy requirements, and information security standards.
6. Serve as an escalation point for complex application, workflow, integration, vendor, operational, and production support issues.
7. Coordinate cross-functional work with project managers, infrastructure, integration, analytics, training, security, compliance, vendors, operational leaders, and other application teams.
8. Monitor application performance, support metrics, service levels, risks, resource needs, customer satisfaction, and opportunities for continuous improvement.
9. Lead or support major organizational events, including go-lives, command center support, integrated testing, operational readiness activities, upgrades, downtimes, disaster recovery exercises, and executive or operational review sessions.
10. Maintain current knowledge of healthcare technology trends, application capabilities, industry standards, regulatory requirements, and operational best practices relevant to assigned applications.
11. Participate in an on-call support rotation as required to ensure timely response, escalation, and assistance resolution and communication of critical application, workflow, and production support issues outside of standard business hours for the systems.
12. This is a hybrid position with designated required onsite events. Onsite presence may be required for go-lives, command center support, major testing events, operational readiness activities, leadership meetings, team development sessions, critical issue resolution, and other organization-designated events.

Qualifications:

• Bachelor’s degree in information technology, computer science, healthcare administration, clinical informatics, business administration, nursing, or a related field required; equivalent experience may be considered based on organizational policy.
• Master’s degree in a related field preferred.
• Minimum of five years of progressive experience in healthcare IT, enterprise application support, clinical/business systems, or application management preferred.
• Minimum of two years of leadership, team lead, supervisory, project leadership, or analyst mentoring experience preferred.
• Experience supporting Epic, Workday, ERP, clinical, revenue cycle, integration, or business applications preferred based on assigned portfolio.
• Epic certification, Workday training, application-specific certification, or other relevant technical/clinical credential preferred or required based on the assigned role.
• Demonstrated ability to partner with operational leaders, translate workflow needs into system solutions, manage competing priorities, and communicate effectively with technical and non-technical audiences.
• Strong leadership skills with experience coaching staff, building team capability, managing performance, supporting accountability, and fostering a collaborative and respectful work environment.

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.